Played a pivotal role as a core team member of Circle Health, a healthcare platform dedicated to delivering personalized healthcare solutions tailored to the needs of corporate employees. Focused exclusively on the B2B space, providing Care Management and Insurance services.Contributed significantly to defining the customer journey, from onboarding to day-to-day servicing, by implementing an effective feedback mechanism and a robust ticketing system.Collaborated closely with the product and app development teams to create the Customer App, HR Dashboard, and Internal Dashboard, streamlining processes, enhancing tech-driven workflows, and minimizing human errors through technology intervention, including an EMR platform and API integration for partners.Successfully onboarded paramedic team members and senior consultants for teleconsultations across major specialties.Formulated pricing strategies for various health packages and services.Built a diverse portfolio of GMV (Gross Merchandise Value) services by partnering with leading service providers such as Cult, Map My Genome, Food Darzee, Sugar Fit, Nova IVF, Allo, Jiva Ayurveda, & othersDeveloped departmental policies, objectives, and Standard Operating Procedures (SOPs), while optimizing data management processes. This led to a significant reduction in turnaround time (TAT) for customer queries by establishing a 24/7 Customer Support Team.Played an active role in the company's growth journey from its initial stages, gaining a deep understanding of Circle Health's core principles and operations.Played a key role in acquiring the Insurance Brokering License from IRDAI, establishing partnerships with all major insurers and TPAs to operate as an independent intermediary. Collaborated closely with insurers and TPAs to ensure seamless integration and operations.Collaborated with the sales team in lead generation and account closure processes, contributing to substantial revenue growth for the organization

• Operational Head for Global Center of Excellence for Neurosciences, Center of Excellence for Orthopedic & Rheumatology, Pain & Palliative• Formulated strategic plans for marketing programs to promote department and enhance the business • Internal and external audit exposure - NABH and JCI • Systematic tracking of patient dropouts and conversions • Lead the projects to setup of NMICU, Electrophysiology lab • Leading the departments with business focus and have been able to achieve the highest ever revenue of 7.3 Cr for G-COE Neurosciences and 3.3 Cr for COE for Orthopedics. • Analysis and data representation to the management on weekly and monthly basis • Achieving operational efficiency by re-engineering department workflow • Focussing on P&L management as part of Management Accounting and Operational • Budget planning for the department and strategy for the upcoming financial year

Healthcare management professional with a Post-Graduation in Healthcare Management from IIM Calcutta, specializing in operational excellence and strategic leadership. Equipped with a robust skill set honed through a rigorous curriculum encompassing project management, healthcare analytics, organizational design, and financial acumen. Experienced in navigating complex healthcare landscapes, adept at leveraging data analytics to drive informed decision-making. Proven track record in leadership, conflict resolution, and fostering innovation. Completed a comprehensive internship to apply theoretical knowledge in real-world settings. Passionate about driving positive change in healthcare through ethical practices, technology integration, and entrepreneurial initiatives. Committed to continuous learning and staying abreast of industry trends. Seeking opportunities to contribute to the advancement of healthcare organizations.

Understanding of SCM in hospital.Consumption Analysis of Cardiology (Cath lab) and CVTS. Cost optimization considering the scheme patients.Patient experience analysis and process reengineering for Nero COE. Assisted the quality team with the preparations of the JCI audit.

Determining marketing objectives and preparing annual budgets.Planning marketing activities in conjunction with the company’s growth plan and strategies to execute the plan.Was heading the Insurance and direct corporate business which was close to 48 % of total unit business with year-on-yeargrowth of 5% to 8%.Lead the marketing programs for branding and lead generation with ROI analysis.Competition pricing analysis for annual diagnostics and procedure price revision.Demographic analysis for case mix and each specialty for better understating of the overall business.Market survey and competition analysis before the launch of the new program, specialty like Robotics, IVF.Initiated a series of marketing campaigns including email, print, digital, outdoor, and social media analysis, Crafted concept and content for direct mail and SMS campaigns.Have initiated the aggregator business, which helped the unit to maintain online OPD business during the covid-19 scenario.

Resolves customer complaints by investigating problems, developing solutions, preparing memos/reports, and makingmanagement recommendations.Experience in actively utilizing CRM systems to document sales progress and measure activity.Increase the organization’s ability to track field performance/activity and sales results by recording sales activity on athe regular basis on the sales reporting systems using them for call preparation/follow-up and to record market intelligencedata.Evaluation of the health risk of corporate for the proposal of suitable health activity and health check plans.Coordination with the various key stakeholders at PSU, CGHS, ECHS, Insurance &TPA for receivables and better rates.

Planning marketing activities in conjunction with the company’s growth plan and working out strategies to execute the plan.Developing marketing reports to be presented at the meeting of top management.Lead the marketing programs for branding and lead generation.Building relationships with MNC companies to get recurring revenue.Arranging branding and promotion.Planning penetration strategy for a competitive market during annual budgets.

Responsible for Client Management for Corporates in various domains.•Handling paramedic staff & doctors for Occupational Health Centers•Managing all the compliance & statutory documents required during daily operations for the Key clients with regard to their well centers•Supervising OHSAS 180001 audit for the Key clients •Working closely with Apollo HR for recruitments of Paramedics & Doctors•Handling the HR compliance report which are required by the clients like Form T, ESIC, PF Challans & attendance.•Conducting various camps at corporates like H1N1/Vaccinations/Health Check-ups

Responsible for thorough and timely service deliveries to the guests.•Understand guest needs and thus work efficiently to fulfill them.•Provide mesmerizing services to the guests in consent with the Senior Team members so as to give every guest a WOW experience.•Look after The Concierge at the hotel to fulfill the requirements of the guests at all levels (minor to major).•Involve in the sorting and maintenance of the various resources at the workplace to provide uninterrupted services to the guests and to maintain Zero changeover time.•Create a bond to empathize and understand the needs and wants of guests and provide non delayed services at any desired hour.•Actively involved in IT and housekeeping as and when need be.

-Got trained under all prevalent departments of the Hotel.-Got an overview of functioning of various departments like Housekeeping, Engineering, Food and Beverages, Front Office, Sales and Public Relations.