*Assisted customers all across the globe on issues related to Billing Adjustments, Service Limits, Account related issues, etc.*Acted as an advocate for customers, reported on observed areas for improvement, seeking solutions to customer needs, communicating trends to leadership and suggesting innovative solutions*Assisted customer communication during Amazon’s AWS critical launch events and support events.*Assumed responsibility for developing detailed knowledge about specific product lines and features.*Worked with other support teams in order to ensure a consistent and high quality level of support.

>Looked upon the finance department of Cement division and RMC (ready mix concrete and grey cement) division within the company>Client Account Creation, Billing cycle, Cash Management Services, Taxation were some of the areas analysed and studied during the period of internship.>Brief study about working on SAP, MIS.

>A Global Immersion Program in Dubai where I got an opportunity to interact and work with students from one of the top colleges of India and abroad.>Worked in teams on a LIVE PROJECT for IDEA SPICE DESIGN- Our challenge was to identify the methods of marketing of service industries in a downturn, strategies to connect to old clients and acquire new clients without cold calling. Pitched the solution during the Immersion in Dubai.>Short courses on FinTech & Cryptocurrency, Entrepreneurship & Management, Industry 4.0, Marketing Management, Smart Cities ,IoT>Went for Industry visits- Wadi, Careem, HolidayMe, Dubai Technology Entrepreneur Campus etc>Visited Curtin University for courses on Entrepreneurship, Global Trends in Business, International Business ManagementIt was a life changing experience for me as it broadened by vision of how the world looks and how it operates in reality.