Yash Sharma Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Pune, Maharashtra, India

Handled Escalated query from the downline team to assist customer with better customer service satisfaction.Conduct regular chat audits to ensure compliance with company guidelines and regulations.Implement and maintain chat quality control measures to ensure customer satisfaction and accuracy.Handle risk management by identifying potential issues and.

Pune, Maharashtra, India

• Manage chat operations for retail customers in North America and India.
• Ensure high-quality interactions and customer satisfaction through effective communication.
• Demonstrate excellent service skills and consistently maintain high customer satisfaction scores.
• Utilize various tools like CSC (Customer Service Chat) and Chime to facilitate smooth and efficient chat operations.
• Collaborate with cross-functional teams to resolve customer issues and provide… Show more
• Collaborate with cross-functional teams to resolve customer issues and provide timely solutions.

Jabalpur, Madhya Pradesh, India

• Provide exceptional customer support during the tendering process to potential clients and existing customers.
• Handle incoming inquiries related to tenders, RFIs (Request for Information), RFPs (Request for Proposals), and RFQs (Request for Quotations).

Patna, Bihar, India

Pgp, Advanced Construction Management, 7.80

Bachelor Of Engineering - Be, Civil Engineering, 7.29