As a Project Manager and Consultant with 10 years of experience, I have a proven track record of successfully managing end-to-end product development life cycles, conducting market research, identifying new opportunities, and driving revenue growth. I possess exceptional problem-solving skills, with the ability to identify critical issues and develop effective solutions to meet business needs. Additionally, I have a strong background in communication, team leadership, and client engagement.• Work directly with Owner and Engineering team to reduce waste and increase quality by facilitating SCRUM and developing KPIs for weekly goals.• Collaborate with Sales and Marketing teams to create go-to-market strategies, messaging, and positioning that effectively communicate product value to customers.• Conduct market research, competitive analysis, and user studies to identify new opportunities and inform product development decisions.• Work closely with engineering teams to prioritize product backlog items, track progress, and ensure the successful delivery of products.

Experienced and skilled project manager in construction and maintenance services with a proven track record of successfully delivering projects on-time and within budget. Exceptional communication skills, ability to lead cross-functional teams, and a strong attention to detail.• Manage and oversee construction and maintenance projects from initiation to closure, including planning, scheduling, budgeting, and quality control.• Collaborate with clients, contractors, and suppliers to ensure timely completion of projects while adhering to safety standards.• Conduct site inspections, prepare project reports, and monitor progress to ensure compliance with project plans and specifications.• Conduct project cost analysis and prepare accurate and timely progress billing reports.• Developed and maintained strong relationships with clients and stakeholders to ensure future business opportunities• Developed and executed project plans, budgets, schedules, and resource allocation..• Coordinated with clients, contractors, and subcontractors to ensure timely completion of projects.

Loaded trailers on the pre-load shift at 4am for local delivery.

• Effectively leads team of 16 - 30 inbound fraud specialists, consistently exceeding goals in ASA, customer satisfaction, and other metrics.• Develops agents through tools like development plans and GAPS to build trust and drive employee engagement.• Innovates methods to achieve high marks on the Talk To US Survey, effective execution involves opportunity/strength assessment, action planning, and diligent follow up to drive participation. • Increased customer satisfaction scores by 200% 2015-2016; lowered team AHT/ACW dramatically to achieve exceptional scorecard rating in 2015-2016.

• Led a team of 8 employees responsible for processing credit repair and providing high levels of customer service and file quality to customers.• Created training and development, coaching them on how to effectively organize and meet department goals.• Increased production by 200% by creating aggressive goals and motivating teams to achieve them.