Yash Agarwal Email & Phone Number

India

• Conducted data analysis and visualization with Python and Tableau to extract insights from Gainsight data.
• Utilized Python and Power BI for comprehensive insights extraction from Gainsight data, including data preparation, exploratory analysis, and visualization.
• Enhanced data-driven decision-making by configuring and deploying tailored Gainsight solutions, optimizing data capture.
• Collaborated with cross-functional teams to integrate external APIs and enhance data sources while leading initiatives like Rules engine creation.
• Served as Senior Gainsight Consultant/Developer, overseeing projects like Customer 360 and Relationship 360.
• Led preparation for transitioning Gainsight SFDC to Gainsight NXT and configured new customer CTA Rules.

Jaipur Area, India

• Provided input for strategic planning aligned with organizational goals.
• Delivered solution architectures with a 98% success rate using diverse technologies.
• Collected specifications and drafted business requirements documents.
• Customized specifications and conducted testing in sandbox environments.
• Rolled out solutions into production environments.
• Analyzed and gathered client requirements through coordination.

Jaipur

• Acted as a liaison between finance, sales, and operations teams to facilitate interdepartmental communication and collaboration.
• Provided comprehensive training on account administration procedures to new employees, conducting over 25 training sessions to enhance team cohesion and effectiveness.
• Maintained accurate records and documentation to ensure compliance with regulations and policies while managing multiple high-profile accounts concurrently.
• Enhanced client satisfaction by 94% through prompt resolution of inquiries and effective communication channels.
• Proactively monitored client accounts for potential issues, addressing concerns before escalation to foster long-term relationships.
• Coordinated invoicing activities to ensure prompt payment from clients and minimize errors or delays, contributing to efficient financial operations.

Jaipur, Rajasthan, India

• Trained 10 junior analysts, designed custom tracking systems for KPI monitoring, and provided actionable insights through reports.
• Presented findings to executive leadership, influencing strategy development based on insights provided.
• Utilized data analysis techniques for NPS feedback collection and monitored KPIs, driving strategic decision-making.
• Developed reports and dashboards for executive leadership, enhancing data-driven strategy development.
• Drove strategic decision-making through predictive modeling and supported Salesforce platform enhancements for improved data analysis capabilities.

Jaipur Area, India

• Implemented high-performance distributed computing for big data processing using Hadoop and Spark.
• Utilized containerized Docker Engine deployed by DevOps using Ansible for efficient management.
• Analyzed student performance by processing error logs generated by Apache web server.
• Stored logs in Hadoop Cluster for data analysis and processing via MapReduce.
• Employed Decision Tree classification algorithm to identify tasks causing errors.
• Automated entire Hadoop setup using Ansible for streamlined deployment and management.