Yasha Hoffman Email & Phone Number

Chicago, Illinois, United States

• Served as Outreach Team Specialist for the Social Security Administration, Disability Determination Services, where I onboarded 475 medical providers from across the U.S. onto Electronic Records Express (ERE), an online tool that offers electronic options for submitting health and school records related to disability claims. Developed training materials and call center scripts for call center resources. Executed training and developmental sessions in conjunction with the Social Security Administration. Provided support and troubleshooting to onboarded providers.• With Arcadia, a healthcare data analytics firm, I crafted new internal and customer-facing documentation for 25 Epic SQL Queries. Kept team on track by utilizing project management principles, organizing tasks in SmartSheet, and arranging meetings and check-ins multiple times per week. Performed comprehensive review to check SQL Queries for errors.

Madison, Wisconsin, United States

• Implemented Epic’s Electronic Medical Record software by managing multiple priorities and collaborating with cross-functional partners to assure project targets were met on time.• Managed diverse, international analyst teams with primary client in Toronto, working both remotely and on-site.• Communicated strategically with hospital subject matter experts to meet timelines, focusing on software and workflow solutions ensuring KPI targets were met.• Led customer escalations to proactively address emerging issues and created mitigation plans to keep project in line with key milestones.• Facilitated customer meetings and workshops encompassing all stages of the enterprise install.• Spearheaded a key DEI initiative, empowering LGBTQ+ patients to share their identities with care providers.

Erbil, Iraqi Kurdistan And Jounieh, Lebanon

• Taught music composition to twenty college students at two-week summer programs sponsored by the U.S. Department of State.• Developed curriculum, led 3.5 hours of group class per day, taught private lessons, and produced media (recordings, photos) for the composers’ readings, rehearsals, and performances.

Almaty, Kazakhstan

• Managed “Next Notes,” an educational, collaborative music program for youth, funded by the U.S. Consulate• Led a series of six concert-lectures about Kazakh national music to over 250 4th-8th grade students.• Presented research and music at conferences in India, Georgia, and Kazakhstan.

Madison, Wisconsin Area

• Managed administrative tasks including liaising with international colleagues, office organization, and guiding coworkers by developing best practices for office efficiency• Directed multimedia effort academic programming for promotion and outreach on a weekly basis, including a weekly podcast featuring guest lecturers.

Bemidji

-Daily, took and processed 200-800 photos, edited 3-6 video projects, wrote 1-2 blog posts, managed camp social media accounts (Facebook, Twitter, Instagram, Flickr), and worked on longer-term marketing and outreach projects such as Facebook campaigns and fundraisers.-Managed language learning activities and upheld Russian-speaking environment at camp, including skits before meals, singing, and music culture hours.-Reinforced effective teamwork and communication skills by collaborating with international coworkers.

Madison, Wisconsin Area

-Represented and recruited for Russian Flagship by visiting classrooms and talking to students.-Developed and maintained online graphic identity and created content for social media platforms.-Developed and implemented strategies for increasing awareness of the Russian Flagship program on campus and among other targeted groups.

Bachelor Of Arts (B.A.), Russian Language And Civilization, Music Composition

Activities and Societies: Undergraduate Composers of UW-Madison, Russian Flagship Program, UW Hillel, Masters Singers, International.

Education record

Activities and Societies: University Choir, Brass EnsembleTook classes in chemistry, economics, calculus, and music theory here.

Education record

Activities and Societies: Business Professionals of America, MSHSL Speech, Knowledge Bowl, Envirothon, Wind Ensemble, Choir, LRAC Artist.