Yashar Abbaszadeh Email & Phone Number

Toronto, Ontario, Canada

• Assisted vendors in selling property by establishing asking price, advertising the property, listing the property with listing services and conducting open houses for prospective buyers• Assisted prospective buyers in selecting, visiting, inspecting and making offers of purchase on real estate properties• Advised clients on market conditions, prices, mortgages, legal requirements and related matters• Draw up sales agreements for approval of purchaser and seller• Rented or leased properties on behalf of clients.

Thornhill, On

Leamington

• Maintained human resource for 18 different job positions by recruiting, testing, interviewing, selecting, orienting and training more than 240 employees.• Planned and implemented 15 training programs to improve employees’ skills and participated in different evaluation programs to ensure employees’ success.• Designed and updated job descriptions and skill requirements for 24 different job positions with regard to the company’s plans. • Assisted in recruiting 80 job positions during my tenure by interviewing, selecting, orienting, training applicants for 25 different vacancies across all organizational levels.

Tehran Province, Iran

• Maintained human resource for 18 different job positions by recruiting, testing, interviewing, selecting, orienting and training more than 240 employees.• Planned and implemented 15 training programs to improve employees’ skills and participated in different evaluation programs to ensure employees’ success.• Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention. • Introduced the company’s first formal performance review program, creating a flexible and well-received tool and wrote employee manual covering company policies, disciplinary procedures, code of conduct.

Tehran Province, Iran

• Designed and assigned assignments and homework to students and evaluated students’ performances• Planned lessons and tests and developed instructional plans for taught courses• Conducted research and experiments to advance knowledge in students’ field• Served on academic and administrative committees that reviewed and recommended policies

Tehran Province, Iran

• Promoted to the management position to recruit, train and supervise 20 customer service reps and cashier.• Reduced staff turnover by 20% in 2010, bench-marking a record-setting improvement in staff retention due to the success of employee-development and incentive programs.• Improved customer satisfaction index from 79% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.• Conducted 6 different workshops to identify new service applications, improve procedures and the quality of service by gathering customers and expert’s recommendation.

Tehran Province, Iran

• Supervised 5 cashiers and customer service representatives and manage front-end operations to ensure efficient and friendly transactions.• Assisted in designing 4 different online-based channels to improve gathering information; assembling and forwarding information about customers and improve the company’s response quality to their inquiries.• Collaborated with the sales team to develop efficient methods for handling issues with target markets and larger revenue customers which improved customer’s frequency of purchase almost 31%.• Involved in 9 different projects to improve customer satisfaction level and provide professional service to the different customers and markets which improved the company’s overall customer satisfaction level.

Tehran Province, Iran

• Handled approximately 40 customer’s inquiries, complaints, billing questions, and service requests daily.• Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).• Helped the company to attain the highest customer service ratings, earned A+ ranking in all categories including communication skills, listening skills, problem resolution, and politeness.• Increased customer retention by 19% and was ranked in the top 10 among 100 sales reps every month of tenure.

Master'S Degree, Human Resources Management/Personnel Administration, General

Master'S Degree, Entrepreneurship/Entrepreneurial Studies, 3.42/4

Activities and Societies: Thesis Topic: “Review the Effect of Entrepreneurship Education on the Formation of Human Capital.