Manage projects related to Datacenter hardware refresh and provide consulting to implementation of software products in Energy and Chemical sectors across all global sites.● Worked over 8 datacenter hardware refresh projects. Plan, coordinate and execute infrastructure refresh, application roll out and upgrade tasks. Work with application stakeholders to migrate systems to new infrastructure platform.● Expertise in directing an extensive range of IT infrastructure projects in areas of IT systems build, transformation, cost optimization, virtualization, systems integration, datacentre build, migration, consolidation and Disaster recovery.● Lead Service transition projects, set up process and technical SOPs. Perform access on-boarding and train resources on technical troubleshooting. ● Manage the application upgradation projects across all global sites and ensure a smooth rollout.● Responsible to define, secure and monitor the Product Generation Process (new builds, installs, upgrades and service products)

Hired to evaluate architectural designs and implement IT infrastructure solutions globally. Develop project baselines for scope, schedule and financial management, present IT procurement and provisioning solutions to clients from a commercial and technical standpoint.● Worked over 200 purchase orders of blade servers, switches and storage arrays in remote datacentres. Managed multiple stakeholders like Application owners, external hardware vendors, site reliability engineers and datacentre managers in seamless implementation of Infrastructure deployment projects.● Conceptualized and created weekly Dashboard for Senior Management to highlight the progress status of IT infrastructure provisioning projects in the pipeline. Defined KPIs, timelines, action items, cross-functional group communication strategy and workaround for roadblocks.● Streamlined the process of procurement and provisioning of VMs, physical servers, network device and storage arrays. Introduced automation and process improvement procedures into system installations and roll out to production, reducing the overall duration of provisioning by 60%● Plan, coordinate and execute infrastructure refresh, application roll out and upgrade tasks. Work with application stakeholders to migrate systems to new infrastructure platform. Key projects include DB refresh, AIX to Red Hat migration, Windows 10 migration and deploying server components like Splunk, Hadoop, Kafka, Zookeeper, Scality, Sentinel, MariaDB and MongoDB.● Focus on driving Quality Improvements for Project Execution and overall client experience by delivering contractual commitments within scope, schedule and budget to meet or exceed client expectation● Manage complex projects comprised of multiple sub-projects, multiple releases, leading-edge technologies and high subcontractor dependencies. Organise workloads, manage change controls, risks and issues. Monitored execution and scope changes to ensure timely and accurate completion of work.

Hired to manage and supervise a technical team of 20 engineers providing 24X7 service support and project implementation on Enterprise Backup and Storage technology for 6 large-sized IT Infrastructure accounts.● Expertise in directing an extensive range of IT infrastructure projects in areas of IT systems build, transformation, cost optimization, virtualization, systems integration, datacentre build, migration, consolidation and Disaster recovery.● Oversaw operations team performance to ensure objectives are met and conducted performance evaluation reports on a quarterly basis. Facilitated team with appropriate training and individual development learnings to set a roadmap for their career progression. ● Responsible for transforming the IT service delivery operations for quick Turnaround Times (TAT) by creating Job Aid Documentation for Clients, Process managers, SOPs for Datacentre Engineers & System Administrators. ● Engaged in day-to-day operation cadence, along with tracking the resource utilisation. Manage and represent team’s Incident management, Change management, Problem management status communication with all stakeholders of customer infrastructure account.● Identify process gaps, reoccurring incidents and work on RCA’s. Participate in ISO and PCI audits, report the outcomes, perform service reviews and implement continual process improvement action plans.● Lead Service transition projects, set up process and technical SOPs. Perform access on-boarding and train resources on technical troubleshooting. Handle customer communication and requirement gathering, set up SLAs and other key performance indicators like backup policies, storage capacity, network utilisation and system performance.● Prepare documentations for CAB approval. Engage appropriate vendors and resources from datacentre and system administration teams to carry out major infrastructure changes.

● Provided 1st and 2nd level support to end-users in troubleshooting and resolving issues related to EMC Networker and Commvault Backup Application on 40000 client machines and 120 backup servers globally.● Monitored and maintain all backup infrastructure including servers, tape libraries, and disk arrays. Designed disaster recovery plans and enforced backup and archival procedures for data storage and maintenance operations● Managed backup and disaster recovery operations & system start-ups and shutdowns, client configuration, data restoration tasks and performance tuning of servers and clients.