Yashashvi Rawat Email and Phone Number

1. Executing software qualification efforts for product controls2. Developing and maintaining software test plans3. Performing manual testing4. Executing, maintaining, and updating test scripts5. Recording and tracking to resolution SW Defects6. Maintaining and monitoring SW Quality Metrics7. Collaborating with cross-functional teams in a LEAN development environment

1. Analyzing business requirements and user experience goals to develop test plans and test cases.2. Performing testing on mobile applications, finding bugs and writing bug reports. Proficient in ID'ing Test Scenarios, Creating and update Test cases, Test data, executing test cases.3. Collaborating with the other member of the team to ensure that testing is efficiently and effectively covering all possible testing scenarios.4. Conducting exploratory testing to evaluate the robustness and functionally of the software product.5. Proficient with an Agile team practices.

1. Worked with writing, implementing, and documenting test cases to identify bugs and rewrite requirements.2. Interacted with developers, system engineers, and testing teams to identify applications defects

1. Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.2. Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues. Assisted team members and provided support and solutions to customer queries to meet company objectives.3. Established patterns to reoccurring issues and provides input to development teams. Kept customers informed of progress during issue lifecycle and made follow-up calls or communications in a timely manner.4. Maintained updated knowledge of company products and services to better provide customer support and service solutions.

1. Provided thorough support and problem resolution for customers. Maintained composure and patience in face of difficult customer situations. Processed inbound and outbound technical support calls at a 20% faster rate than team average.2. Trained in diagnosing any issue efficiently, configuring operating systems and using remote desktop connections to provide immediate support.3. Referred difficult issues to upper management while maintaining positive rapport with the customer.

Promoted to shift leader within 8 months of initial hire. Supervised a 6-member team, with key-holder accountability for closing store, balancing receipts and depositing daily sales. Ensured accurate handling of all customer transactions and premium service delivery in every interaction.Key Contributions:1. Reduced expenses by 8% within 3 months of starting in team lead position; minimized waste and enhanced operational efficiency.2. Increased monthly revenues 12% by rolling out regular LTO (limited-time offer) up-selling initiatives.3. Achieved record-high ratings on customer satisfaction surveys ¾ from an average of 89% to 96%.