Amazon one of world's leading ecommerce and technology company.

Fire7 LLc is A+ certified and approved by civil defense and freezone authorities

Worked as insurance coordinator .solved claim and billing issues,Interfaced with insurance carriers and other healthcare providers

Handling Outbound calls in order to assist customers to purchase requiredhosting plans , To achieve monthly sales targets while ensuring high quality customer service➢ Track and follow up on active sales leads➢ Answering all hosting queries and concerns with regards to technical and pricingdetails➢ Provided suggestion to customers regarding particular hosting plan or services➢ Assisting customers in processing payments➢ Meet individual and company sales targets➢ Sending detailed proposals and quotations to customers via Email

Assisted in troubleshooting user problems relating to Operating System issues(Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration,upgrades, MS Office products and Internet connectivity.➢ Performed upgrades, installation of software and drivers and essential desktoptroubleshooting.➢ Troubleshooting hardware peripherals like printers modem etc.➢ User rights and permission, disabling and enabling accounts, file and folderpermissions and configuring security templates as per need.➢ Providing resolution to users on different technical issues related to outlookapplication➢ Supporting various software’s such as Microsoft Outlook 2000, MS OutlookExpress, MS- Office, MS Internet Explorer.➢ Providing solutions for Internet connectivity and E-mail issues➢ Maintaining excellent Customer satisfaction in Technical Assistance➢ Remotely logging to client and trouble shooting, through Dame Ware Utilities➢ Monitored and answered all technical queries and resolved issues in appropriatetime frame.➢ Identify and escalate priority issues as per Client specifications(Outages)➢ Assisted in Active Directory Domain rejoining and Password resets➢ Maintaining extreme Confidentiality in terms of Password resets