Yashaswi Singh Email & Phone Number

Bacoor, Ph

Philippines

• Lead transition and deployment of projects for a telecommunications client, ensuring adherence to timelines and quality standards.• Manage day-to-day operations of multiple projects, overseeing audit, compliance, and technical approval processes.• Fostered strong vendor relationships to optimize costs and enhance project capabilities.• Facilitated cross-functional communication to ensure project cohesion and alignment with organizational goals.• Identified and mitigated potential risks to project timelines and costs, ensuring smooth project delivery.• Provided regular updates to clients and senior leadership on project progress and potential roadblocks.

Makati, National Capital Region, Philippines

• Led change management initiatives for multiple client accounts, overseeing end-to-end change processes and service requests.• Chaired Change Advisory Board (CAB) meetings and prepared agenda and reports for stakeholders.• Coordinated with engineering teams to deliver changes and service requests, ensuring project fulfillment.• Managed projects for server deployments, firewall upgrades, and other infrastructure enhancements.• Implemented Agile methodologies to drive project completion and meet client requirements.

Gurgaon, Haryana, India

• Led a team responsible for change management for a financial client, ensuring successful project completion.• Coordinated with project managers and stakeholders to manage changes throughout various projects.• Chaired CAB meetings and conducted operational review meetings, ensuring alignment with project goals.• Implemented automation initiatives to streamline change management processes and reduce manual effort.

Noida Area, India

• Standardized change processes and facilitated internal audits to ensure compliance with organizational standards.• Managed a team of change managers and coordinators, overseeing shift operations and escalation management.• Chaired CAB meetings and participated in weekly operational calls with clients to drive project success.• Conducted in-depth post-implementation reviews for failed changes, identifying areas for improvement.

Noida Area, India

• Supported change management activities throughout the lifecycle of change requests, ensuring proper planning and control.• Chaired Change Control Board meetings and facilitated post-implementation reviews to optimize change processes.• Identified potential standard changes and implemented automation initiatives to improve efficiency.

Noida Area, India

• Managed major incidents and provided L2/L3 support for Microsoft OS technical issues.• Conducted operational calls with vendors and facilitated problem management discussions to drive issue resolution.• Provided training and process overview to technical teams, ensuring adherence to quality standards.

Gurgaon, India

• Handling technical issues related to VPN, Citrix and Outlook , Printer and blackberry.• Handling technical issues related to Microsoft OS such as Windows XP, Vista and 7/• Focused firmly on troubleshooting core OS issues such as no boot, BSOD.• Worked in General Assist of Microsoft OS along with Setup, Network and PC Safety LOB• Provide training to new hires.• Escalation management.

B.Com, Commerce

Activities and Societies: Not Applicable Studied commerce/business and earned a bachelors degree for same.

Class 12, Commerce

Activities and Societies: Debate Team