Yash Dave Email & Phone Number

Los Angeles, California, United States

• Conduct daily training for over 200 new staff and long term Family Services Specialists and Supervisors to efficiently assist families in obtaining subsidized child care services.
• Create department wide trainings based on low performing quality assurance metrics and changing state policies and regulations.
• Deployed a new training platform to access and store training materials.
• Finalized new hire curriculum, PowerPoints, reference documents, knowledge checks, and quizzes.

5110 W Goldleaf Cir Ste 150, Los Angeles, CA 90056

• Led the increase of the Quality Assurance compliance percentage for the Stage 1 contract from 65% to 100% and the California Department of Education contract from 70% to 94%.
• Created new Quality Assurance plans for all Family Services contracts to outline the agency’s policy and procedures to correctly approve families’ cases.
• Created and maintained the database to provide Quality Assurance data, which is compiled into monthly and quarterly reports delivered to upper management.
• Reviewed department supervisors case file evaluation to ensure policies and regulations were followed.
• Created a Quality Assurance SharePoint site to store Quality Assurance reports, data, and other Quality Assurance related information.
• Trained coordinators, supervisors, new hires, and line staff on the QA process, database, and checklist.

Greater Atlanta Area

• Collected hand hygiene data across 4 hospitals in which 69 hospital units were observed.
• Analyzed hand hygiene data to achieve the approval of a grant, which allowed implementation of an electronic system pilot program to better track and increase hand hygiene compliance outcomes.
• Analyzed and reported hand hygiene compliance data as one of Emory Healthcare’s quality metrics.

• Demonstrated healthcare leadership by communicating recommendations to leadership, which resulted in a 7% decrease in the average median Emergency Department length of stay time and wait times.
• Observed processes and collected data on the Emergency Department length of stay process, created a detailed process map to understand the patient flow, and conducted a statistical analysis to identify waste and delays

• To increase the efficiency of the patient discharge process literature reviews and hospital staff interviews were conducted to establish best practices and benchmarks.
• Constructed a feasibility-impact matrix to determine the best initiatives, which were then implemented on selected hospital floors as a pilot program.

Walnut, CA

• Taught and motivated high school students in English, math, science, history, and SAT test preparation to achieve their goals of getting admission into a top university.

Master’S Degree, Mph: Masters Of Public Health, 3.80

Bachelor Of Science (B.S.), Biological Sciences

High School