Software Operations
Mumbai, Maharashtra, India
As a Software Operations Intern at Faclon Labs, I effectively managed daily software operations and collaborated with various internal teams to ensure seamless project execution and client satisfaction. Key responsibilities included: • Project Management: Oversaw and coordinated projects for prominent clients such as Aditya Birla Grasim, Flipkart, Adani, MIAL, Nerolac, Vedanta, and Apar. • Team Collaboration: Worked closely with Product, UI/UX, Customer Success Management (CSM), and Hardware teams to streamline operations and enhance product offerings. • Operational Management: Handled day-to-day software operations, ensuring system reliability and performance. • Client Engagement: Maintained strong relationships with key clients, addressing their needs and ensuring successful project delivery.