- Coordinated resource planning for the Power Solutions BU by filtering and cleaning data to generate reports for over 60 projects.- Provided dedicated support for StaffTrack, a resource management software, acting as a liaison between business units and developers to recommend modifications and enhance the software’s functionality.- Generated and presented reports to management to facilitate informed decision-making and improve resource allocation estimates.- Trained new users and updated the software knowledge base to ensure organizational proficiency.

- Acted as a first point of contact for end-user difficulties- Edited and updated user accounts on the Microsoft Server (Azure, Active Directory)- Remoted into workstations through Microsoft Configuration Manager (SCCM) to manage workstations and resolve problems- Collaborated with teams to solve difficulties and improve client experience - Handled calls, walk-ins, and emails while creating a detailed report of each issue- Maintained ticketing queues and resolved them through ITSM software (Team Dynamix)- Prioritized issues based on impact and multi-tasked to ensure Service-Level Agreements- Worked on student devices to repair and replace parts as required