Technical Support Engineer
CurrentDiagnose and Troubleshoot technical issues related to Android / iOS Hardware, Software and other client productsTrack, document, and retrieve information in databasesAnswered inbound calls and emails, providing customer support or assistance with product and service transactions. Perform Repairs on Android / iOS hardware and software.Responsible for having complete understanding of all systems and products to provide customer service support for inquiries, complaints, and returns about products.Communicate with customers daily for diagnosis of the problem and providing solution to them.Also perform safety audits to ensure the functionality of security mechanisms.