Yash Jethoo personal email
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I always thought that one day my dream job would be, to become an IT wizard, which matched my interests since I started my CCNA’s and Networking for my tertiaries. However, I diverted my interests since I joined Online Gambling industry. After a few years, I discovered that I even more passionate when exploring solutions to help solve customers and business problems through training, processes or technology enhancements. I have also enjoyed some Managerial positions within different departments, throughout my stay in the Online Gambling Industry and even learn a lot more about my skills and capabilities such as the following:- I adapt very easily to different environments, deliver high quality projects even under high pressure- I am constantly learning the business and tries as much as possible to stay updated- Personal satisfaction is always welcomed, but seeing my team on the highest podium is the most feel good factor- The best way to learn is by trying hard by oneself and making mistakes. I try as much as possible to make high quality decisions before consulting my superiors
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Chief Operating OfficerStm ConsultingMauritius -
Head Of Digital Product And OperationsPridebet Mar 2022 - Sep 2024Beau Plan Business Park, Mauritius -
Head Of Product Operation DeliveryRank Interactive Feb 2021 - Feb 2022MauritiusTo Manage the Mauritius based Product Operations teams and support in the overall Rank Interactive processes and toolsets enabling the optimal smooth running of our digital business. Lead an Operations team defining, implementing and optimizing ways of working. Ensure there is a constant cycle of improvement and development and active engagement with the wider Digital team. Managements of operations teams including bonusing, content and any additional future functions within the Product Operations. Build a rigorous and flexible team through shared knowledge, training and industry leading processes and support infrastructureWork closely with Product teams to develop the Operational product from content management, to platform, to bonusing tools, improving internal efficiencies and customer experiences.Innovation on new product and offerings, optimizing the platform and how it used by internal teams and customers. -
Account ManagerSrg Services Limited (Part Of The Stride Gaming Group) Jun 2017 - Feb 2021Mauritius -
Business Intelligence AnalystSrg Services Limited (Part Of The Stride Gaming Group) Aug 2016 - Jun 2017Mauritius -
Data Analyst In Retention And AcquisitioSrg Services Limited (Part Of The Stride Gaming Group) Jun 2014 - Aug 2016 -
Head Of Crm And Customer ServiceSrg Services Limited (Part Of The Stride Gaming Group) Jun 2013 - Jun 2014Mauritius -
Head Of CrmSrg Services Limited (Part Of The Stride Gaming Group) Jun 2011 - Jun 2013Mauritius -
Ks Poker Affiliate ManagerAquagaming Co Ltd May 2008 - Jun 2011in May 2008, I had the chance to change to another field which is in the Affiliate environment where my day to day Duties is as follows: 1. Identifying New Affiliates that can deliver Quality and profitable traffic2. Monitored affiliates performance evaluate traffic generated3. Creating marketing materials like Banners, and marketing email campaigns.4. In constant contact with the Affiliates to motivate them to perfom better.5. Generating Affiliate Payment report at the end of each month6. Acting As a liason between the Operation Staffs and the Affiliates programs.7. Constantly browsing the whole world online in search of new potential affiliates.
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Ks Poker AffiliateAquagaming 2007 - 2008
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Poker, Casino And Fraud OfficerHansagaming Co Ltd Apr 2007 - Nov 2007Joined the company in April 2007 where I worked in the Playtech Platform. My day to day duties was as follows:1. Assist Poker/Casino Customers on the Online Chat and over the phone.2. Monitor Casino/Poker Promotions and Bonuses credit to customer's account.3. Prepare customer's loyalty report for the Marketing Department.4. Investigation and Detecting Poker and Casino Fraud5. Acting as a liason between the customer and the Company6. Dealing and answering queries pertaining to customer's account.7. Providing technical Support to operators namely in the field of betting/transactions/new accounts.8. Verifying all Credit Card transactions going through fraud check software to spot on potential and confirmed scammers according to set criteria
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Staffing Analyst - Work Force Management (Manpower Department)Teleforma Outsourcing Feb 2007 - May 2007In February 2007 I joined Teleforma as a Staffing Analyst in the Work Force Management (ManPower Department) powered by the Upstream company in the US. My main duties were:1. Make sure that all agents (more than 400 agents) working at Teleforma correspond to the Schedule Adherence.2. Generating reports of the agents and send to the Campaign Owners.3. Monitoring Real Time Adherence of agents.4. Maintaining Agent Databases
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Poker And Casino Customer AgentBowmans Aug 2005 - Nov 2006Work As-Joined the company as a Call Center Agent, dealing with International Customers. After 3 months, i was promoted in the Poker Department where my daily work tasks were as follows:1. Poker Host Chat (Through PMP)2. Assisting customers with Bonuses and Promotions.3. Technical Support to customers in the field of Transaction and New Accounts.Has been promoted to Customer Service in Poker/Casino Customer Agent after 2 month. My Additional duties were as follows:1. Investigating and detecting Poker/Casino Fraud2. Check Poker Plays before releasing a Withdrawal3. Preparing the Loyalty Report at the beginning of each month4. Verifying Credit Card transaction and going though fraud check software to spot potential scammers. -
System AdministratorShibani Knittings Co Ltd May 2004 - Jun 2005Worked as the System Administrator of the Shibani Knittings. Was responsible for the configuration of the PCs over the Network and also was responsible for the computer maintenance. Had a training on Wireless Connection over PABX.I was shifted from Shibani Knittings to Shibani Inwear Co Ltd to work the System Administrator. I was fully responsible of all the computers in this factory, the maintenance of each and also responsible for the wireless connection of the PABX connecting to Shibani Knittings Co Ltd.
Yash Jethoo Education Details
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Self StudyLeadership And Team Management -
Sunway CollegeE-Commerce, Networking -
Self StudyNetworking
Frequently Asked Questions about Yash Jethoo
What company does Yash Jethoo work for?
Yash Jethoo works for Stm Consulting
What is Yash Jethoo's role at the current company?
Yash Jethoo's current role is Chief Operating Officer.
What is Yash Jethoo's email address?
Yash Jethoo's email address is ch****@****ail.com
What schools did Yash Jethoo attend?
Yash Jethoo attended Self Study, Sunway College, Self Study.
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