Yashkiel Karan Email & Phone Number

Johannesburg Area, South Africa

Interact with stakeholders, including business managers, users, and IT teams, to gather and understand their requirements, objectives, and processes. This involves conducting interviews, JAD workshops, and analyzing existing systems to identify needs and areas for improvement.Using analytical skills to assess and evaluate the gathered requirements to develop a deep understanding of the existing systems and identify potential solutions. Studying workflows, data structures, and business… Show more Interact with stakeholders, including business managers, users, and IT teams, to gather and understand their requirements, objectives, and processes. This involves conducting interviews, JAD workshops, and analyzing existing systems to identify needs and areas for improvement.Using analytical skills to assess and evaluate the gathered requirements to develop a deep understanding of the existing systems and identify potential solutions. Studying workflows, data structures, and business processes to propose efficient and effective system solutions.Collaborate with software developers, designers, and other stakeholders to design system solutions that align with the organization's goals and requirements. Creating system flowcharts, diagrams, and documentation to illustrate the proposed solutions.Translate the designed solutions into detailed system specifications. Bridge the gap between business stakeholders and technical teams. Facilitate effective communication and collaboration to ensure that the solutions meet the desired outcomes and resolve any potential issues.Testing and quality assurance activities throughout the development process. This includes reviewing and validating the system implementation to ensure it meets the specified requirements and resolves any identified issues.Post-implementation of the system solution requires support and training to end-users and stakeholders. This involves assisting with problem-solving, answering queries, and conducting training sessions to ensure smooth adoption and usage of the system.Continuously evaluate the system's performance and gather feedback from users. Optimize the system's functionality and effectiveness overall Show less

Create plans and provide hands-on support during emergencies, outages, and service transitions.Manage help desk process, budget, and staff for smooth, responsive operations.Ensure day-to-day operations of technology infrastructure, including networks, servers, databases, etc.Schedule and budget maintenance and upgrades for optimum operational performance.

Umhlanga Rocks, Kwazulu-Natal

Handle escalations from the office floor Technicians. Maintaining change management controls. Network Administration. Help Desk Management. Ensuring SLA's are adhered to. Client and vendor liaison. Upskilling of 1st Line Technicians. Overseeing access control systems. Overseeing of security. Terminal server management. Ensuring all correct procedures are enforced within the I.T team.

Durban

Managing various aspects of the source configuration repository, including firmware, base configuration, etc.To ensure that all equipment is dispatched with the most current firmware and essential updates at that point in time.To ensure kits to be completed and bundled off in readiness for proposed installation date To ensure replacement equipment is configured in a timeous manner based on SLA, for rework reducing clients down time.Implementing and supporting configuration build… Show more Managing various aspects of the source configuration repository, including firmware, base configuration, etc.To ensure that all equipment is dispatched with the most current firmware and essential updates at that point in time.To ensure kits to be completed and bundled off in readiness for proposed installation date To ensure replacement equipment is configured in a timeous manner based on SLA, for rework reducing clients down time.Implementing and supporting configuration build updates and testing systems.Maintaining and integrating updated scripts and other tools to enhance productivity.Managing and administering SIP accounts on both Voipnow platforms, Axxess and Radius.Maintaining packaging, installation and release of equipment.To ensure accurate configuration and output of site inspection information to minimise re-work and deliver on target.Proven ability to work with others as part of a team.Ability to handle multiple tasks, multiple products in detail.Ability to manage own time effectively in order to deliver equipment on target.Demonstrate a professional approach and behaviours that aligns commitment to and delivery of brand values. Adhere to and use all Information Technology and Information Security Policies & Procedures. Show less

Certified Business Analyst Professional (Cbap), Analysis And Functional Analysis

Microsoft Certified Systems Engineer, Information Technology

Information Technology, Information Technology

High School, Grade 12

Activities and Societies: Soccer and Volleyball Attended love life games for volleyball in 2002 participated in a national gathering.