Results-driven Program Manager with a proven track record of leading complex projects to drive operational efficiency and enhance customer satisfaction. Experienced in cross-functional collaboration, stakeholder management, and data analysis, I deliver innovative solutions that exceed business goals.As a Program Manager at Amazon Development Center, I spearheaded initiatives to optimize processes, drive automation, and improve performance. Led a project enhancing stakeholder issue migration, resulting in an 800-basis point improvement. Introduced metrics and reports that improved accuracy, capacity planning, and decision-making for senior leadership.As an Operations Manager, I streamlined operations, reducing Delivery Estimated Arrival (DEA) misses and non-productive time (NPT). Proficient in planning, cross-team training, and performance management, resulting in increased efficiency and improved customer satisfaction.Skills:* Program management: Successfully led projects aligning with objectives and stakeholder expectations.* Project planning and execution: Proficient in developing comprehensive plans and driving successful completion.* Cross-functional collaboration: Skilled in fostering collaboration to achieve shared goals and operational excellence.* Stakeholder management: Builds strong relationships, communicates progress, and manages expectations.* Data analysis using SQL: Extracts insights, makes data-driven decisions to optimize processes.* Executive-level communication: Presents complex information to executives concisely.* Team leadership: Manages teams, mentors individuals, fosters a high-performing environment.* Operations management: Ensures smooth execution, optimizes workflows.* Process improvement: Identifies optimization opportunities, implements changes, drives continuous improvement.