1. Assist customers with inquiries through phone, email and online platforms.2. Monitor order updates and provide timely customer service.3. Provide an Excellent Professional Experience to Customers.4. Collect customer feedback and escalate when needed.5. Build relationships with customers to ensure high-level satisfaction.6. Handle customer requests and inquiries with the utmost professionalism.7. Ensure customer orders and transactions are processed accurately.8. Follow company policies and procedures to ensure customer service excellence and customer satisfaction.9. Research and gather product and services information for customer inquiries.10. Identify customer needs and suggest products or services that best fit those needs.

Through innovative solutions, I am responsible for the growth of the DigiWill brand.Collaborating with all relevant stakeholders to always improve and bring about positive change within the business.I am a leader with a strong passion for empowering my team through constant learning and guidance which has proven to be highly beneficial to the business.I approach corporate clients to raise brand awareness by arranging for corporate presentations and other marketing campaigns and events.Always looking to achieve the highest possible success in everything I take on as a challenge.

1. Ensure accuracy of incoming and outgoing packages.2. Complete customer service tasks such as providing tracking and shipment information. 3. Enter information from incoming orders into database.4. Handle phone and email inquiries from customers.5. Track packages and communicate with shippers for timely deliveries.6. Perform routine check on packages and containers for possible damage.7. Prepare packages for shipment and assist in loading and unloading. 8. Keep shipping and delivery schedules.9. Learn and adhere to all legal and safety regulations related to shipping and delivery. 10. Stay up to date with technological advances in shipping and tracking.

I manage the relationship between Mobile Network Operator (MNO) and SVA Y TECNO with an ultimate objective to achieve sales and revenue growth. I am also responsible for cross selling and upselling the SVA Y TECNO product portfolio to the client. I handle presentations for new business development initiatives based on organizational goals.Some of my other duties include: • Set processes for campaign execution and measurement basis set KPIs. (key performance indicators).• Define Product Business Rules, Costing/Pricing and Commercial Model • Product Revenue and Budget Achievement • Product Introduction / Launch Plans • Customer / Operator GTM Strategies• Product Training to Sales Team • Contributing to Company Marketing Communications Plans• Generate revenue from the customers at operator level and achieve targeted business growth numbers• Track competition for respective accounts• Up-sell services, replicate services of other operators/circles and adopt best practices in the industry• Identify and source content from various local potential providers• Develop service presentation portfolio and online media platforms for the company• Exercise due diligence and quality control in developing and distribution of both internal and external communications, sales and marketing products• Plan and execute new business opportunities and their deployment• Ensure efficient delivery of services including management of operator resources, service providers, talents and clients• Perform day-to-day account management activities like timely collection and disbursement of payments and management of operational escalations• Provide technical insights and recommendations on development and deployment of VAS• Develop service agreements and Terms of Reference for clients and service providers• Prepare periodic reports to Country Directors and Shareholders

My role in the long-term insurance industry requires me to efficiently resolve queries at an advanced level on a daily basis. I ensure that I provide resolutions as innovatively as possible, keeping efficiency in mind which in turn saves the business money. With my broad knowledge base and understanding of various Discovery products, I am able to perform within some of the most challenging environments.

As a Portfolio Manager, I am responsible for maintaining and delivering exceptional customer service at a corporate level. In view of this, I am able to communicate at various levels within an organisation. In this role, I am given the opportunity to build and improve relationships with our corporate clients which who will sustain long-term growth and generation of business.

As an employee of Vitality HealthStyle Services, part of Discovery Holdings, I ensured that our customer’s queries and complaints were efficiently resolved with the best possible outcome. I ensured that a resolution is offered within business operating procedures. I also offered support to my manager in his absence as I was the second in charge.

As call centre agent, I was presented with various challenges as I handled client queries telephonically. I ensured that clients were given world class customer service.

Working as a call centre agent in the Discovery Health call centre allowed me gain the skills of handling delicate cases as I was dealing with client health issues. This also gave me the chance to grow as a person and I ensured that each client was given the best possible assistance that I could offer.

I handled escalated DiscoveryCard Credit Card queries via the inbound call centre. I was also responsible for managing the team in my team leader’s absence. I provided coaching and training to consultants in other areas of the business. I was also responsible for the daily capturing of statistics for the team.