Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.• Worked on Basic service such as Compute Engine, Cloud DNS, GCS, VPC and Cloud DNS.• Deployed apps on GCP related to Stock market, Data migration, Cloud hosting for websites.• Modifying and improving existing systems.• Educating teams on the implementation of new cloud technologies and initiatives.• Designing, developing and deploying modular cloud-based systems.• Developing and maintaining cloud solutions in accordance with best practices.• Ensuring efficient functioning of data storage and processing functions in accordance with company securitypolicies and best practices in cloud security.• Regularly reviewing existing systems and making recommendations for improvements.• Interacting with clients, providing cloud support, and making recommendations based on client needs.• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigationtools to increase productivity for customer issues on Google Workspace and Chrome.• Develop an in-depth understanding of Google product technology and underlying architectures by troubleshooting,reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, foridentification and resolution of future issues.• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customerorganizations to resolve technical deployment obstacles and improve Google Cloud.• Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include aneed to sometimes work non-standard work hours or shifts.• Understand customer issues and advocate for their needs proactively with cross-functional teams like ProductManagement or Software Engineering.

Administer, manage and maintain the Google Workspace (G Suite) ecosystem.• Take ownership of the overall account management process integrated with enterprise IAM. Develop new systemprocesses and improve existing ones for efficient Google Workspace (Gsuite) account lifecycle management.• Collaborate with other technical and functional teams to Document and support business rules, system operatingprocedures that pertain to the Google platform. Enhance documentation periodically for currency and relevance.• Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate andcarry out suitable resolutions involving key technical teams including Google support. Provide problem resolutionreports for management as required.• Administer and manage the publishing and revocation of apps and extensions the enterprise mobile and Chromeapp stores.

Setting up new & existing domain, migration emails and data.• Resolving issues related to G-suite products of Gmail, Docs, Sheets, Slides, etc.• Setting up MDM policies for Andriod as well as IOS devices along with inventory management of company owneddevices• CRM (Zoho) - Setting up Zoho CRM for new & existing clients.• Migration of data through Cloud Migration.• Access control based on identity, Permissions that are defined by roles, Policies based on access requirements,Auditing functionality, APIs that allow automation.• Oversee email retention activities to comply with legal records retention policies.• Partner with IT Security & Audit to enforce strict cross platform security and audit controls.• Escalate support issues to Google Support, follow up and resolve them in a timely manner.• Lead and carry out the integration or separation of email and collaboration systems during mergers & acquisitionsor divestitures.

Transaction Executive (Operations) – Managing live transactions of Flight, Trains, Hotel, Food and home services.Generating daily transaction & refund reconsiled report.• Chat Assistant (Operations) - Resolving queries related to Travel, Hotels, Movies, Food Delivery and Home services.• Google Play Store reviews (Social Media) - Analyzing Google play store negative reviews and converting them intopositive by resolving the issues.• Data Tagging (BOT Training) - Understanding user responses & updating/correcting them according to therequirement to train a Bot.• Google Administration (Email Admin) - Creating new users, groups, managing restrictions according to theorganizational units, Mobile Device management, API client access authentication.• Negative Callings (Operations) - Analyzing negative feedback & ratings. Resolving issues by providing them services.

Managing new batches according to the course enrollment.• Provided client-centered consultation to students.• Developed and delivered individual and group session plans.• Managed accounts reporting for medical, travel and expense reimbursement for employees and vendors.• Provided administrative assistance to the other departments as and when required.• Built relationships with clients.• Created Invite lists, consolidation, sending invites, greetings and thank you notes, etc. for various festivals andevents for the entire mailing list.• Tracked all inbound communications to the company and make sure that these communications are delivered tothe respective departments.• Processed payments and provide walk-out statements.