Yashu Mathur Email & Phone Number

Delhi, India

India

– Client Management: Collaborating with Legal, Procurement and Contracts teams for reviewing Security exhibits for the client MSAs.Evaluating client security assessments and providing responses within the agreed SLAs.– Vendor Management: Conducting 3rd party/vendor IT risk reviews to ensure compliance with Regions 3rd party management framework and that the vendor has adequate IT controls. Conducting Risk reviews on internally built applications to ensure compliance and security controls.– Policy/Audit Management: Ensuring internal policies are updated in a timely manner. Creating documents for internal auditors so that they can provide them when external audits happen

Gurugram, Haryana, India

Client Management, Worked on Client Security Questionnaires alongwith Internal Security Audits.

India

Job Responsibilities:• Collaborate with risk partner (peer-level to senior executives) through Global Information Security risk deliverables, among but the not limited to, risk identification via routine IT scans, assessments, periodic reports, and mitigation plans.• Conduct 3rd party/vendor IT risk reviews to ensure compliance with Regions 3rd party management framework and vendor has adequate IT controls in place• Evaluate security assessments documentation and provide recommendations.• Analyzes and update Systems Security Plans(SSPs) based on the National Institute of Standards and Technology (NIST)• Provide support for documentation initiatives as related to System Security Plans, Risk Assessment Plans, Vendor Management.• Conducts comprehensive reviews of security authorization documents to ensure the appropriate NIST security guidelines were used during the assessments and the selections of security controls are relevant to the confidentiality, integrity, and availability of the systems.

Gurgaon, India

• First point of contact for CEB Singapore and Mumbai offices.• First point of contact for different departments within CEB.• Providing satisfactory services and support to the global clients.• Managing and working with different vendors for IT infrastructure.• Installation and configuration of all enterprise desktop applications.• Working with 500 plus staff members in India office.• Providing technical assistance to the overseas team members.• Working with overseas clients to resolve day to day IT issues. • On call Incident Manager on rotational weekends.• Member of Change Management.• Deletion and Creation of security groups on AD.• Deletion and Creation of Blackberry users.• Troubleshooting on Microsoft products.• Handling all globally escalated issues.• Creation and Deletion of Distribution Lists and mailboxes through Microsoft Management console.

Job Responsibilities : Providing technical assistance to my teamHandling escalated issue from customer end.Troubleshooting on Dell, HP, and apple Desktop and Laptops.Troubleshooting on Voice as well as with remote session.Providing solutions for US customers.

New Delhi Area, India

• Worked as a Team Leader for improving customer satisfaction and adherence to SLA• Providing IT infrastructure support and troubleshooting of remote location clients through Net Meeting and telephone.• Providing one point contact service for HDFC BANK users for all IT related queries and problems.• Handling 21 Branches and 2 Hub Locations of HDFC BANK in North Delhi.• Handling day to day internal calls related to application incidents & problems.• Handling Team Size of 10 Engineers.• Handling more than 2000 Customers with help of 10 Engineers. • Helping central team to analyze and resolve domino server incidents/problem.• Domino server monitoring and ensuring mail routing between servers.• Handling customer escalations and provided solutions for the same.• Installation of lotus Domino 6x, 7x server in all new branch setups.• Installation and configuration of all enterprise desktop applications.• Working on Net Meeting, VNC and Remote Desktop Sharing• Applying all the patches related to the applications on server.• Lotus Notes (6x,7x) installation and configuration.• Preparing monthly MIS reports for North Delhi branches.• Ensuring ID Creations and configuration on Clients PC’s• Troubleshooting of Network Related problems.• Backup Monitoring for domino servers• Troubleshooting of Lotus notes issues on client Level.• Installing Blackberry settings.• Monitoring North Branches servers.

Bachelor Of Science (Bsc), Information Technology

BSC IT

Bachelor Of Science (Bsc), Information Technology

BSC IT