At Comcast, our team has enhanced operational workflows and elevated customer service standards by leveraging my ITIL certification and skills in cloud administration and HTTP. My role as Manager Engineering Operations has been pivotal in orchestrating service delivery improvements and incident management processes that have boosted efficiency and client satisfaction.With a robust background at Akamai Technologies, I have honed my abilities in operations management, contributing to substantial process enhancements. Our efforts have consistently translated into heightened service quality and reliability, reflecting my commitment to operational excellence and business development within the dynamic technology landscape.