Customer Service Executive
CurrentI currently work in IPMG in the Medical Billing process as a "Denial Management Coordinator". In this role, I train new staff on billing claims to insurance companies and on how to address denied claims to secure payments. I also interact with patients to resolve their issues and provide assistance, including collecting any outstanding balances. Additionally, I ensure that every claim billed to insurance is paid, and I work diligently to increase the company’s payment velocity.