Yashwwanth Krishna Gunasekaran Email & Phone Number

Bengaluru South, Karnataka, India

Bengaluru, Karnataka, India

• Designed custom tracking systems to monitor KPIs ( CSAT, Churn, NPS and Retention ) ensuring alignment with organizational goals and objectives.
• Worked with business intelligence and visualization software ( Tableau and Looker) and various reports to glean insights into trends and review of stakeholders and investors.
• Integrated multiple sources of disparate data into cohesive datasets using ETL Pipeline processes, improving overall analytic capabilities.
• Automated review of Suspicious Profile Detection using product usage.
• Identifying at-risk customers who are likely to Churn out using Churn Prediction Model with the help of event data.
• Data and Insights for New Projects ( Commerce, Inside Sales and CRM campaign) and identifying focus area and its scope of improvement.

Bengaluru, Karnataka, India

• Created dashboards to monitor and track key performance indicators ( Churn, Retention, DAU, MAU, Customer Rating etc ) to support business operations.
• PMS monitoring of support agents performance with key metrics ( Ticket Resolution, IRT, FRT and CSAT )
• Providing data driven decisions to CRM team to optimize online campaigns. ( Google and MoEngage)
• Supported Digital Performance Marketing team in Lead Generation.
• DoD, WoW and MoM Churn reduction and Retention improvement model.
• Automated reports for the daily monitory and reviewing it with stakeholders and business owners for better decision making.

Master Of Engineering - Meng, Civil / Environmental Engineering, 3.75/4.3

Bachelor Of Technology - Btech, Civil Engineering, 9.43