Senior Uc Collaboration Engineer
Current- Sr UC Engineer as tech lead for Implementation and Maintenance Team. Implementing various UC solutions to customers and maintaining system availability and function at the customer site.Key Achievement / Projects
- Become maintenance as a senior engineer for UC Infrastructure and Contact Center at Bank Central Asia (BCA) based on Jakarta HQ with more than 7000 endpoints spread across Indonesia.
- Implementation upgrade Cisco Contact Center open account with mobile phone from version 11.6 to 12.6 at Bank Central Asia.
- First Implementation in Indonesia Cisco Contact Center Omni channel EKYC with mobile phone, Social Media, Email, PSTN, outbound dialer, and single agent desktop for all applications surrounding at Bank Mandiri Tbk.
- Implementation of migration and upgrade Cisco Contact Center Enterprise (UCCE) 10.5 to PCCE 12.6 at Bank Indonesia.