Yasimen Lloyd Email & Phone Number

St. Peters, MO, US

Chesterfield, Missouri, United States

Chesterfield, Missouri, United States

• Responsible for collecting their assigned portfolio of customer accounts by handling outbound and inbound calls/emails to resolve delinquency by using a variety of collections techniques. Regular interactions with cash.
• Responsible for contacting customers to collect payments based on outstanding invoices.
• Assists customers experiencing repavment difficulties and chasing up late payments
• Manage a customer portfolio.
• Reconcile customer accounts
• Responsible for achieving Daily and monthly collection and aging targets.

O'Fallon, Missouri, United States

• Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources
• Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s)
• Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience

Little Rock, Arkansas Area

• Motivate myself to meet the goals assigned by the management team.
• Grew, and developed myself in company policies and compliance requirements.
• Assisted in maintaining operations in full compliance with internal and regulatory standards to protect team members and the business' operations.
• Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
• Ensured all customers received friendly, quick, and efficient service.
• Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.

Little Rock, Arkansas

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

Little Rock, Arkansas Area

Scheduling, Floor Setup and Ordering and truck unloading

Associate Of Science - As, Healthcare Administration Services

Bachelor Of Science - Bs, Finance, General

High School Diploma, General Studies, 3.0