Yasin Qureshi Email & Phone Number

India

Mumbai, Maharashtra, India

South Mumbai, Maharashtra, India

BPO - WNS Global ServicesSr. Associate - Ops For International UK Blended Process – Centrica (British Gas & Electricity)60% Voice & 40% Live Chat Supporto Key Responsibilities :-o Analyzing The Provided Meter Reading Tolerance Level By UK Customers.o Providing resolution to the customers through Emails & Outbound Calls ( Inbuilt System Avaya)o Providing Training to New Joiners (Floor Support) SMEo Ensuring To Send Correct Bill To The Customer As Per Customer Usage For Both Gas & Electricityo Ensuring to follow up on the customer complaints until the complaint get resolved in a professional mannero Providing Work Allocation to Advisors In The Absence Of Team Leader On Shifto Preparing & Presenting Month End Performance PPT Of The Entire Team.Including ( RPH , UPL , Quality )Applications Knowledge :• Knowledge of Oracle SAP Application : (Systems Applications and Products in Data Processing)• Knowledge of Oracle ERMS Application( ERMS Threading Allows To Link In-Bound Emails Refering To A Service Ticket / Service Request To Related Businesses Objects)

Mumbai, Maharashtra, India

BPO - WNS GLOBAL SERVICES(Technical Voice Support INBOUND PROCESS) For Flipkart India . Key Responsibilities :o Managing large amount of Inbound calls in a timely mannero Following communication ‘scripts’ when handling different topic of callso Identify Customers need for Refund/Replacement of productso Researching every issue of customers and provide them on call resolution.o Providing Quick Technical Resolution On Call ( All Electronic Gadgets Included )o Handling Escalation Calls ( Stage 2 Level )o Crossed Skills Trained On To Avoid Any Fraudulent Activity By The Customer.