Voice and Video Technologies Software Development TeamPrincipal Duties And Responsibilities• Support business-as-usual voice/video/speech-related tasks for customers and internal stakeholders• Occasional sales support input for Avaya Contact Center-specific queries for customers• Input to effort estimation for elements of new projects• Perform tasks related to securing and keeping the products, tools, and processes that I’m responsible for securing• Analyzing, technical designing, development, testing of contact center projects• Troubleshooting PBX, IVR, CTI, HTTP and SIP proxies• Communicating effectively (both verbal and written) with product owners and internal stakeholders• Acting as a point of escalation and IVR and CTI subject matter expert• Capturing knowledge, for customers who prefer solving their own issues without having to contact support• Demonstrating diplomacy in my interactions with customers and interfacing departments

I worked for Servus Company from August 2006 until August 2007. I was a member of ATM Software Development Team and we were working in TeknoPark, a technology park, in Istanbul Technical University.