Muhammad Yasir Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Facilitate discovery sessions with healthcare clients to understand their specific CCM needs and requirements.Craft tailored Proof of Concept demonstrations to validate the suitability of CCM solutions for healthcare applications.Collaborate with healthcare clients to develop comprehensive statements of work and detailed project plans, ensuring alignment with their CCM objectives.Oversee and coordinate with partner services to ensure smooth and efficient delivery of CCM solutions in the healthcare sector.Identify opportunities for product enhancements in the CCM and healthcare space, and provide constructive feedback to drive continuous improvement.Establish and document key metrics like Return on Investment (ROI) and Net Present Value (NPV) for healthcare clients to quantify the impact and value of CCM solutions.

Greater Minneapolis-St. Paul Area

Customer Onboarding & Upgrades: Expertly managed significant upgrades from Legacy to Modern platform for four major U.S. healthcare clients, each with over a million in annual subscriptions.Account Escalation Management: Proactively addressed any signs of customer dissatisfaction or system issues, responding promptly to alerts, red flags, or direct customer inquiries. This approach allowed for early problem resolution, maintaining control over potentially critical situations.Account Renewals: Achieved a 100% retention rate in my portfolio by successfully renewing all assigned healthcare accounts, and maintaining or increasing the annual subscription values. Customer Training: Conducted extensive training sessions for both new and existing healthcare clients, covering a range of topics from basic to complex CCM solutions. These trainings were delivered both onsite and remotely.

Greater Minneapolis-St. Paul Area

Member of a small team with a huge presence in the world of the healthcare businessLead Architect for several healthcare accountsPersonal motivation and a self-starting attitude were required in this 100% telecommuted position.Requirement analysis, scope definition, specs finalization, and preparation of the final statement of work.Solution architecture and design. Work with the engineering team to devise an implementation strategy.Monitoring, support, and on-going advice to developers for project implementation per customer’s expectations.On-site solution deployment and integration with existing infrastructure. Customer training and initial support until the customer is up and running in production.In-depth working knowledge of specialized Print streams like AFP, Postscript, PCL, Metacode, and VIPP. Hands-on experience in the integration of specialized print streams in high volume production systems like IBM AFP and Xerox Metacode.Experience in design and implementation of SAAS and cloud-based high-volume print production solutions.Master Level Expertise in Elixir Document Composition Tools like Opus and Tango+.Subject Matter Expert in healthcare document solutions including ID Cards, CMS documents including ANOC, EOC, EOB, Formulary, Provider Directory, Enrollment Forms, SB, SBC, and a variety of healthcare contracts.Thorough understanding and expert-level knowledge of complete document lifecycle including requirements, design, data, template, business rules, composition, print, delivery, tracking, and web presentment.7 plus years of working dedicatedly with healthcare vertical customers and well-versed with the industry’s demand, technologies, terms, legal requirements, policies, procedures, and future needs. Collaborated with major U.S. healthcare companies like United Healthcare, Elevance, Cigna Medicare, and various Blue Cross Blue Shield organizations, aiding in technology upgrades and providing customized solutions.