My responsibilities encompass strategically planning, designing, and deploying advanced infrastructure, databases, communication & collaboration systems, security measures, virtualization solutions, and resilience frameworks. I aimed to transform the IT department from being perceived as a cost center to becoming a strategic business partner.One of the key achievements was the successful implementation of automated IT processes, leveraging the collective strengths of our talented workforce, streamlined workflows, and cutting-edge technology. In my role, I guide a team of technical consultants and collaborate closely with the MTN IT team to accomplish our operational objectives, as defined by key performance indicators (KPIs) and service level agreements (SLAs). Throughout this endeavor, our focus remains on delivering a seamless customer experience and ensuring a high service availability rate of up to 99.5%.

• Established and operated KalSoft Africa Limited as an LLC in 2013, serving as Director and Country Manager.• Held responsibilities for Profit and Loss (PnL), Cash Flow (CF), Business Development, and Cost Optimization.• Managed day-to-day affairs of the company and teams.• Implemented strategies to create and enhance the business sales pipeline, particularly in the Africa Region.• Drastically reduced operational costs.• Achieved strategic partnerships with clients and vendors.• Contributed significantly to achieving Back Office and Front Office Cash Flow and Financial goals.• Turned around the company's technical and financial state.• Increased profits over the years and sustained financial growth by adding sustainable revenue streams.• Successfully executed large and complex projects in Pakistan, Ghana, Kenya, Oman, and UAE.• Managed large and complex Service Level Agreements (SLAs) with various customers.• Achieved 100% Customer Satisfaction from 2009 to 2018.• Guided and led teams to successfully turn projects into case studies in the MEA and Pakistan region.• Received letters and certificates of appreciation from prominent organizations such as MTN Ghana for the successful execution of complex projects and SLAs.• Under Mr. Memon’s leadership, KalSoft became synonymous with High Values, Customer Satisfaction, and High-Quality Services.

Microsoft Infrastructure Consultant responsible for Project Planning, Designing, Implementation, and Support. Also responsible for Internal IT Infrastructure used by TechSense to support Business Operations.Successfully delivered various Microsoft Advance Infrastructure Projects.

Microsoft Infrastructure Consultant responsible for Project Planning, Designing, and Implementation. Also responsible for Internal IT Infrastructure used to support Business Operations.Successfully delivered various Microsoft Advance Infrastructure Projects.