Identified business opportunities in new markets consistent with the business segment product lines and/or services, Maintained client relationships through frequent inbound/outbound communication, Collaborated and partnered with the marketing department to ensure that sales and marketing strategies and business objectives are aligned, Maintained knowledge of consumer, competitor, and market trends by attending events and seminars, individual and group training programs, Communicated… Show more Identified business opportunities in new markets consistent with the business segment product lines and/or services, Maintained client relationships through frequent inbound/outbound communication, Collaborated and partnered with the marketing department to ensure that sales and marketing strategies and business objectives are aligned, Maintained knowledge of consumer, competitor, and market trends by attending events and seminars, individual and group training programs, Communicated information to the VP of Sales to maximize sales opportunities, keeping the department and ESBO on par with the latest trends and best practices, giving the business a competitive edge and solidifying its position as a market leader, Identified potential key opportunities in the local Tri-State area and develop strategies to penetrate these segments, Conducted on-site client inspections to illustrate available services, Monitored customer satisfaction with all markets; followed up with key contacts on a regular basis to assess satisfaction, Drove local promotional programs, analyzed sales and business data, and met sales goals while striving to optimize efficiencies and capture additional sales opportunities, Maintained strong relationships with both external partners and internal cross-functional teams to ensure success and accomplishment of target goals, Attended virtual networking events and trade shows (Domestic and International Markets), Conducted market/competitor analyses, audited product content, and coordinated with partners’ operations teams to ensure customers have a smooth booking/redemption experience, Conducted quarterly presentations to multiple levels of internal leadership showcasing overall portfolio KPI performance, Facilitated API integration of client’s portfolio to increase sales, streamline reservation process, and improve customer experience, Created Social Media engagement posts to highlight the Observatory experience. Show less

Created itineraries with details of the tour, Daily development of leads and client management, tracking leads and maintaining client information, Working collaboratively with industry colleagues to initiate and execute sales activities, Traveling on sales calls throughout North America and exhibiting at trade shows, Conducting dedicated inbound sales efforts that include outreach to lapsed customers and prospects for new business, Building on existing business and developing new relationships… Show more Created itineraries with details of the tour, Daily development of leads and client management, tracking leads and maintaining client information, Working collaboratively with industry colleagues to initiate and execute sales activities, Traveling on sales calls throughout North America and exhibiting at trade shows, Conducting dedicated inbound sales efforts that include outreach to lapsed customers and prospects for new business, Building on existing business and developing new relationships with tour operators, travel agents, and destination management companies to maximize revenue, Grow networking and business opportunities through active participation in industry professional associations, activities, and events with the goal of becoming a tourism industry expert. Show less

Sourcing and acquisitions of group services including transportation, dining, attractions and guides. Negotiating travel related contract agreements. Managing group services contracting team, group service product contracting for North America, itinerary creation for international inbound groups.Operating group tours with unique and complex travel itineraries. Working with various sales offices to coordinate and facilitate the success of each group. Maintain accounts for all groups… Show more Sourcing and acquisitions of group services including transportation, dining, attractions and guides. Negotiating travel related contract agreements. Managing group services contracting team, group service product contracting for North America, itinerary creation for international inbound groups.Operating group tours with unique and complex travel itineraries. Working with various sales offices to coordinate and facilitate the success of each group. Maintain accounts for all groups. Managing a growing portfolio of client accounts by building excellent relationships. Identifying sales opportunities, recommending tour packages. Helping operations teams arrange travel plans, operations, transportation, accommodation & visas. Coordinating with operations teams to finalise group numbers, reservations & travel arrangements. Show less

Operating group tours with unique and complex travel itineraries. Working with various sales offices to coordinate and facilitate the success of each group. Maintain accounts for all groups. Managing a growing portfolio of client accounts by building excellent relationships.Identifying sales opportunities, recommending tour packages. Helping operations teams arrange travel plans, operations, transportation, accommodation & visas. Coordinating with operations teams to finalise… Show more Operating group tours with unique and complex travel itineraries. Working with various sales offices to coordinate and facilitate the success of each group. Maintain accounts for all groups. Managing a growing portfolio of client accounts by building excellent relationships.Identifying sales opportunities, recommending tour packages. Helping operations teams arrange travel plans, operations, transportation, accommodation & visas. Coordinating with operations teams to finalise group numbers, reservations & travel arrangements Show less

Managing service contracts for groups. Contracting and facilitating ground transportation agreements, tour escorts, and attractions. Negotiating year over year contracts. Attending Trade shows and creating marketing material for worldwide offices utilizing salesforce.com

Confirmed and monitored all non-hotel FIT services in North and Latin America, ensured all services are checked and actioned daily, maintained relationships with sales offices and suppliers, answered calls on the FIT central line and efficiently handled over the road service issues

Completed contract rate sheets, prepared and tracked hotel promotions, updated hotel reports and hotel information for chains such as Hilton, Marriott and Accor, monitored production and comparison reports, mananged contract queries raised by internal departments and prepared key reports and statistics

Hotel reservations for retail agents, provided customer service to GTA sales offices around the world, superior communication skills in dealing with hotel personnel, excellent verbal and written, communication skills, well organized and highly efficient in time management

Arranged travel arrangements for leisure travel, researched destinations based on client preferences, data entry for sales transactions, issued bulk and published fare tickets, vouchered hotel and car rentals

Increased sales though the use of direct mail material, Managed an office staff of three, provided clients with vacation packages using Sabre© reservations system, managed all accounts receivable and accounts payable using QuickBooks©, provided training to new and existing employees, provided clients with vacation packages using Sabre© reservations system, worked as a Western Union money transfer agent.

Managed all accounts receivable and accounts payable, Executed phone orders, Shipped orders using UPS© software, Expanded sales to include mass-market accounts, Provided customer support to existing clients.