• Handling (Hardware/Software) IT related queries and troubleshooting requests received from HO and from• retail outlet users through phone assistance, remote access & site visits if required.• Installing, Managing Active Directory and setup for Users/Computers with group policies on OU. (2008,2012 &• 2019 Servers)• Installing, maintaining and troubleshooting windows 7/10/11 and MAC.• Configuring, managing VPN setup for connection between retail outlets (including overseas) & head office.• Installing, maintaining and troubleshooting LAN / WAN, printers, scanners, hubs, smart switches, access points,• CCTV, Biometric and Access control.• Monitoring servers and Data Backup: taking Daily, weekly and monthly backup, make sure details done properly.• Managing Stores Fortinet firewalls.• Office 365 User Management.• Azure Cloud User management.• Dealing with all help desk calls.• Prioritizing and managing many open cases at one time.• Maintaining and configuring Avaya PBX.• Maintaining inventory of equipment and supplies.• Coordinating with Telecom/ISP for internet service rectification.• Installation and troubleshooting of multi-function network printers.• Managing new enroll, transfer & uploads of staff biometric data in HO & outlets (including overseas) to Generate• attendance log reports for salary processing.• Confer with users to establish requirements for new system or modifications.• Installation of Antivirus server for in-house security.• Installation of Dynamic Ax ERP modules and D365 modules.• Manage cloud music and store LED displays in all outlets.• Procurement and Vendor managements.• New Store IT Setup: complete follow-up for IT requirement for new store setup (internet account /line-TV setup,• laptop Printers-Biometric Device-Barcode scanner-router ETC.• Repair laptops & desktops with spare parts available from old devices thus avoiding expenses.• SMS Campaigns and Email Campaigns.

• Manage Facebook, Instagram, and Gmail accounts• Creating written pieces that are sharp, memorable, and effective at prompting readers to take an action.• Develop creative and engaging social media strategies• Involve in Business Development & Market Research• Recommend improvements to increase performance• Monitor the brand's online presence, engage with customers, and assist with all requests /concerns about products.• Collaborating with Videographers and Multimedia Designers to ensure that posts are engaging.• Optimizing content for publication across various social media sites.• Maintaining a secure database of all login credentials and• Exploring the potential value of social media sites that are not yet in the company’s repertoire.

• Providing technical support across the company• Manage Help Desk tickets on time • Monitoring and maintaining computer systems and networks.• Active Directory and Azure Active Directory User management. • Responsible for working in Windows server 2012 r2, 2016, 2019 and DHCP, DNS, TCP/IP • Troubleshoot, diagnose, and resolve technical hardware and software issues.• Configure, manage and troubleshoot issues related to switches, hubs, routers, and CCTV • Creating and managing Virtual machines (Hyper-V & VMware)• Keep backup up to date.• Assist in creating, configuring, and troubleshooting issues related to LAN, WAN, VLAN, WIFI, VPN, and Firewalls.• Office 365 User Management • Remote troubleshooting • Troubleshooting Microsoft outlook related issues. • Installing, and configuring computer hardware, software, systems, networks, printers, and scanners.• Installing Antivirus guards and keeping up to date.• Provide needed information on IT products or services.• Identify and suggest possible improvements to procedures.• Respond to customer issues via phone, email, and computer chat• Document customer interactions• Escalate issues to the next Tier with the next level of difficulty• Follow up with customers to ensure issues are resolved

• Maintaining a cheerful, compassionate, & professional approach• Greeting Customers on arrival.• Communicating with customers through email. Phone & computer chat• Ensuring that each customer is aware of the vehicle's warranty information, maintenancerequirements, and features, particularly those concerning safety.• Recognizing and resolving customer problems to attract and retain customers.• Resolving problems and dealing with conflict or tension with disappointed Customers.• Processing Customer payments and managing bills• Updates account information to keep customer records up to date.• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.• Serves as the point of contact for any special projects involving dealership improvements.• Assist with the placement of orders, refunds, or exchanges.• Troubleshooting common issues with a product or service• Collect and analyze feedback after completing customer inquiries.

• Providing technical support across the company• Installing and configuring computer hardware, software, printers, and scanners• Troubleshoot, diagnose, and resolve technical hardware and software issues.• Monitoring and maintaining computer systems.