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Yasithan K. Email & Phone Number
IT and System Support Engineer
at
CarPlace
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
IT and System Support Engineer
Location
Colombo, Western Province, Sri Lanka
Company size
Who is Yasithan K.? Overview
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Quick answer
Yasithan K. is listed as IT and System Support Engineer at CarPlace, a with 22 employees, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Yasithan K..
Yasithan K. previously worked as Service Desk Shift Lead - Syneos Health at Hcltech and Service Desk Analyst - Syneos Health at Hcltech. Yasithan K. holds Higher Diploma In Information Technology, Information Technology from University Of Moratuwa.
Company email context
Email format at CarPlace
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CarPlace
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Profile bio
About Yasithan K.
Experienced Help Desk Technician with a demonstrated history of working in the information technology and services industry. Skilled in Jamf, Software Troubleshooting, Microsoft Word, Microsoft Excel, and Computer Hardware Troubleshooting. Strong information technology professional with a Bachelor's degree focused in Information Technology from University of Moratuwa.
Current workplace
Yasithan K.'s current company
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Carplace
7 roles
Yasithan K. work experience
A career timeline built from the work history available for this profile.
Service Desk Shift Lead - Syneos Health
- Managed IT service desk operations, supervising a team and allocating resources effectively.- Oversaw ticketing and escalations via ServiceNow, prioritizing incidents, and managing IRI (Imminent Revenue Impact) tickets.- Monitored chats using Vayu and calls via Avaya CMS to ensure efficient handling of support requests.- Conducted performance monitoring and ticket audits, providing feedback to enhance team efficiency and adherence to Service Level Agreements (SLA).- Led training sessions for new hires and facilitated ongoing development for existing staff.- Collaborated with teams to streamline communication and resolve IT outages effectively.
Service Desk Analyst - Syneos Health
- Served as the first point of contact for customers seeking technical assistance via chat, call, and tickets.- Maintained a high first-call resolution rate by delivering effective troubleshooting and problem-solving solutions.- Documented ticket details and resolutions in ServiceNow to ensure efficient tracking and future reference.- Conducted remote troubleshooting using BeyondTrust Bomgar for hardware and software issues.- Escalated unresolved issues to the next level of support, ensuring timely resolution.
Oct 2021 - Aug 2023
Service Desk Analyst - Caterpillar Inc.
- Assist end users over the phone in transitioning from Symantec VIP Manager to Microsoft Authenticator for multi-factor authentication (MFA)
Jun 2021 - Oct 2021
Technical Support Engineer
- Supporting operation staff as per their IT related issue under ticketing basis.- Working under VIP environment and managing their daily task.- Utilizing the tool Perceive system, to monitor overall compliance status and promptly address any deviations.- Assuring that the compliance team has enough resources and training to meet the department's goals.- Troubleshooting SCCM/Jamf, McAfee, Windows Defender, BitLocker compliance issues across both Windows and macOS endpoints.- Diagnosing and resolving hardware, software issues logged in ServiceNow within the given SLA.- Configure desktop and laptop machines based on user requirements and upgrading RAM and hard disk according to the user needs.- Effectively managed the allocation and maintenance of peripherals devices.- Coordinating with vendors on warranty claims and handling physically damaged devices.
Feb 2020 - Jun 2021
Data Entry Operator
* Outsourced as Data entry operator at Commercial Bank of Ceylon PLC, Card Center- I managed merchant agreements and tracked transaction volumes during exclusive offers.- Using AS400 system to gather data and create reports for leads.- Managed payments of bank's share at the end of promotions.- Collaborated with my team to send bulk SMS messages to cardholders for ongoing promotions.- Creating installment accounts in the Euronet system and coordinated with vendors to install POS machines at merchant locations.
Jul 2017 - Sep 2019
Jan 2017 - Jul 2017
2 education records
Yasithan K. education
Higher Diploma In Information Technology, Information Technology
Primary And Secondary Education, Business/Commerce, General
FAQ
Frequently asked questions about Yasithan K.
Quick answers generated from the profile data available on this page.
What company does Yasithan K. work for?
Yasithan K. works for CarPlace.
What is Yasithan K.'s role at CarPlace?
Yasithan K. is listed as IT and System Support Engineer at CarPlace.
Where is Yasithan K. based?
Yasithan K. is based in Colombo, Western Province, Sri Lanka while working with CarPlace.
What companies has Yasithan K. worked for?
Yasithan K. has worked for Carplace, Hcltech, Hcl Technologies, Virtusa, and Micronet Group.
How can I contact Yasithan K.?
You can use AeroLeads to view verified contact signals for Yasithan K. at CarPlace, including work email, phone, and LinkedIn data when available.
What schools did Yasithan K. attend?
Yasithan K. holds Higher Diploma In Information Technology, Information Technology from University Of Moratuwa.
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