A holistic approach for overall development and empowerment of marginalized communities in India.- Established a children's learning center, Kadam in Trilokpuri, a slum in East Delhi, India.-Distributing groceries and food to migrant communities who are struggling to earn due to Covid-19 lockdowns.-Evaluating sustainable income generation models to help daily wagers such as vegetable/fruit vendors, small shops, online food delivery contractors etc. to re-start their small businesses. -Conducted extensive research in Kaman, Mewat in Rajasthan, India for empowering women, constructing a check dam for rain water harvesting and engaging youth through community led initiatives. Implementation is on hold due to lack of funds. -Paying for medical treatments for the poor with serious injuries of diseases. http://FoundationforEqualCitizenship.org https://www.facebook.com/FoundationForEqualCitizenship/

Defining product strategy and roadmap to transition the City of San Jose's Recycling and Garbage Services to a digital platform as part of a broader strategy for Digital Civic Innovation. Introduced concepts like product and customer focus, design sprints and agile methodology to the Environmental Services department.

Developed a big data analytics model for social media user actions and behavior spanning multiple countries. Used this model for both monetization and design improvements. Marketed behavior and demographic data segments to advertisers.

Offered consulting services that enabled set up of Center for Innovation and Entrepreneurship, now called Dr A.P.J. Abdul Kalam Innovation Center; helped in drafting vision, plans and budget proposals to request funding from the Government of India. Advised and guided students participating in startup accelerator programs. Gave presentations on design thinking and innovation to students at IITs, Sheraa Entrepreneurship Center, Sharjah, UAE. Researched grassroots innovators in rural Kashmir valley in collaboration with Honey Bee Network and University of Kashmir.

Business owner, Proactive and Predictive Services - responsible for defining vision, strategy, user stories and 4 year roadmap of new features and products for this new multi-million dollar initiative for customers and partners based on Big Data analysis and risk assessment of unstructured and structured data collected through connected customer products, CRM, and other backend systems and rules engines.Benefits include deflect calls by alerting before problems occur, enable customers to plan their budget in advance, reduce cost of support and strengthen Sales and PreSales at EMC.

Defined features roadmap, and requirements for the supposition tend and automated Data Domain Support portal, my.datadomain.com and its integration with EMC's Support Site supporting an install base of more than 40,000 assets and a growing customer and partner base. Responsible for 9 successful releases in a year on a very tight schedule using rapid prototyping with new features such as Single Sign On, Live Chat and partner pages.

Defined long term vision and digital strategy for NetApp's NextGen self support customer services including integration of backend systems. Collaborated with IT and business stakeholders to create business and functional requirements based on customer interviews and industry best practices; collaborated with external vendor to create user flows, templates and wireframes.

Consultant at NetApp managed the customer support web programs.http://now.netapp.com· Defined product requirements for the next generation personalized, predictve and interactive customer portal integrated with AutoSupport, Search, a new Content Management System, Jive communities and knowledge base.· Interviewed customers, conducted surveys and studied industry trends. · Interacted with different business groups, IT, international localization teams, marketing and technical writers to understand gaps, improve business and operational processes. · Prioritized requirements based on resources, cost, technical and user requirements for improving the content management and web delivery of technical product documentation and search experience. · Defined Key Performance Indicators to measure online support vs. call support. Used Omniture for web analytics such as traffic search terms, popular paths. · Established a web-based taxonomy to improve user experience and navigation to technical product documentation. Worked with external vendor to create site maps.· Used Jive communities to track customer discussions and promote content delivery. Managed Sharepoint 2007 project site for sharing project information with cross functional groups. · Evaluated SaaS content management systems Clickability, Stellent and iCentera and search engines DieselPoint, Endura and MarkLogic.

Managed the Visa Finance web programs. Created business requirements and project plans, managed web analytics, customer surveys and worked with cross functional business, audit and IT teams to make the web a more effective tool for communicating and delivering information. Created a project plan and roadmap for merging Visa Finance sites across geos when Visa became one corporations.

* Defined web strategy, requirements; managed business and operational processes including ongoing development and content management, for the CAD group’s customer site that is accessible to over 10,000 customers.* Information architect for the customer site integrated with a content management system; content used to reside in web folders with one website for both employee and customer before migrating to a CMS* Defined a taxonomy for the DTS* Chaired the Web Review Board (WRB) with team members from cross functional and geographical teams with responsibility for bi-monthly program reviews to ensure program goals are met.* Engaged with global customers and stakeholders to gather requirements*Defined and tracked web metrics* Established business processes to ensure quality content

* Developed web based solutions such as product catalog, CAD license tracking tool, product document library utilizing Microsoft’s .NET framework using C# and SQL Server.* Created documents repository for DTS products using Sharepoint. Customized it by modifying underlying code and developing webparts.