Gerente De Produtos Digitais
Sportson Club
AeroLeads people directory · profile
Yasmim Costa Email & Phone Number
Gerente de produtos digitais
at
SportsOn Club
1 work email found
@nuance.com
1 phone found area 196
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Gerente de produtos digitais
Location
São Paulo, São Paulo, Brazil
Who is Yasmim Costa? Overview
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Quick answer
Yasmim Costa is listed as Gerente de produtos digitais at SportsOn Club, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at nuance.com, phone signal with area code 196, and a matched LinkedIn profile for Yasmim Costa.
Yasmim Costa previously worked as Experience & Operations at Johnny Days - Cx Sound Design and CX Leader at Olos Tecnologia. Yasmim Costa holds Pós-Graduação Lato Sensu, Strategic Business Management from Escola Conquer.
Company email context
Email format at SportsOn Club
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{first}.{last}@nuance.com
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Profile bio
About Yasmim Costa
I am passionate about customer experience (CX) strategy, conversational interface design, and new business ventures. With a diverse background in technology companies, I lead initiatives to enhance customer experience, develop innovative products, and establish strategic partnerships. My experience includes roles as Chief Experience Officer, Head of Customer Care, and leadership in voice interface design projects. Throughout my career, I have excelled in areas such as crisis management, customer relationship building, process optimization, and implementing strategies to ensure high-quality deliverables. My mission is to drive innovation and promote exceptional experiences for customers
Listed skills include Creative Writing, Design Thinking, Interaction Design, User Experience, and 12 others.
Current workplace
Yasmim Costa's current company
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14 roles
Yasmim Costa work experience
A career timeline built from the work history available for this profile.
Experience & Operations
Current-> Participation in strategic decision-making and product/service development-> Direct customer engagement to ensure personalized service-> Continuous process improvement to enhance customer experience-> Collaboration in identifying growth opportunities-> Maintenance of high standards in customer service-> Ensuring quality deliverables for customers
Jun 2023 - Present
Cx Leader
-> Crisis management in support, leading teams to resolve urgent and high-priority customer issues-> Focus on customer service, dedicating the day to resolving issues, listening to feedback, and ensuring customer satisfaction-> Monitoring and analyzing service tickets, identifying areas for improvement to optimize the customer experience->.
Jul 2022 - Jun 2023
Head Of Customer Care - B2B
-> Development of strategies to improve B2B customer experience-> Leadership and management of the customer service and support team-> Definition and monitoring of performance metrics-> Collaboration with other departments to solve customer issues-> Implementation of customer service policies and procedures-> Management of customer complaints and.
Sep 2020 - Jun 2022
Magic Projects Designer - Conversation Design - Vui
-> Participation in brainstorming sessions to generate new ideas-> Design and testing of text chatbots-> Contribution to defining the company's innovation strategy-> Participation in the creation of the business plan for the company PinX
Jul 2019 - Sep 2020
Team Lead, Vui Design
-> Definition of the vision and objectives for the VUI department-> Recruitment, training, and management of team members-> Resource and project allocation according to team skills and client demands-> Establishment of processes and standards for VUI development-> Collaboration with other teams for comprehensive interface development-> Ensuring the quality.
Apr 2017 - Jul 2019
Voice User Interface Designer
-> Creation of conversational dialogues for voice recognition and DTMF in both inbound and outbound IVRs-> Continuous enhancement of customer experience within interfaces-> Design, planning, and execution of functional tests to ensure interface viability-> Creation of grammars for voice recognition interfaces-> Liaison with clients to organize demands.
Sep 2016 - Apr 2017
Co-Founder
-> Collaboration in brainstorming sessions for the conception of the new company PinX-> Contribution to the creation of the FAQ (Frequently Asked Questions) for the company-> Assistance in testing the PinX platform to identify bugs and necessary improvements-> Participation in planning B2C customer service, including defining processes and support strategies
Nov 2019 - Jun 2023
Chapter Leader
-> Content Curation: Selection of themes and organization of monthly meetups-> Speaker Management: Invitation and coordination of industry professionals for lectures-> Partnerships: Establishing relationships with companies to secure event spaces-> Community Engagement: Implementation of strategies to promote relevant discussions and continuous.
Oct 2019 - Sep 2020
Idealizadora
Vui Cast
The VUI Cast establishes itself as a meeting point for enthusiasts and professionals in VUI (Voice User Interface Design), significantly contributing to the community with insights, trends, and relevant discussions on conversational interfaces.Objectives:-> Foster enriching discussions-> Document the development of the VUI market in Brazil-> Provide.
Sep 2018 - Sep 2020
Voice User Interface Designer
-> Development of conversational dialogues for DTMF interfaces in inbound IVRs-> Continuous improvement of the customer experience within interfaces-> Liaison with clients to organize demands, understand requirements, and enhance solutions-> Functional testing of interfaces to ensure viability
Oct 2014 - Mar 2016
Voice User Interface Designer
-> Creation of conversational dialogues for DTMF interfaces in inbound IVRs-> Continuous enhancement of the customer experience within interfaces-> Participation in usability tests to ensure effectiveness and usability of interfaces-> Liaison with clients to organize demands, understand requirements, and improve solutions-> Training of new team members.
Sep 2012 - Jan 2014
Copywriter
-> Continuous review and enhancement of texts for maximum effectiveness-> Writing of advertisements across various media platforms-> Adaptation of language according to the platform and target audience-> Creation of scripts for commercials, audiovisual content, and advertising film scripting-> Integrated collaboration with design teams to merge text and.
May 2011 - Jun 2012
Copywriter
-> Development of creative concepts for advertising campaigns, primarily for the retail market (supermarkets) and institutional in the education sector (private schools)-> Creation of persuasive texts for advertisements across different media-> Scriptwriting for commercials and audiovisual content-> Adaptation of language according to the platform and.
Sep 2009 - Mar 2011
4 education records
Yasmim Costa education
Pós-Graduação Lato Sensu, Strategic Business Management
Master'S Degree, Psychoanalytic Semiotics - Culture'S Clinic, Sensu Lato 400 Hours
Master'S Degree, Strategic Design, Sensu Lato 400 Hours
Bacharelado, Social Communication With A Focus On Advertising And Propaganda
FAQ
Frequently asked questions about Yasmim Costa
Quick answers generated from the profile data available on this page.
What company does Yasmim Costa work for?
Yasmim Costa works for SportsOn Club.
What is Yasmim Costa's role at SportsOn Club?
Yasmim Costa is listed as Gerente de produtos digitais at SportsOn Club.
What is Yasmim Costa's email address?
AeroLeads has found 1 work email signal at @nuance.com for Yasmim Costa at SportsOn Club.
What is Yasmim Costa's phone number?
AeroLeads has found 1 phone signal(s) with area code 196 for Yasmim Costa at SportsOn Club.
Where is Yasmim Costa based?
Yasmim Costa is based in São Paulo, São Paulo, Brazil while working with SportsOn Club.
What companies has Yasmim Costa worked for?
Yasmim Costa has worked for Sportson Club, Johnny Days - Cx Sound Design, Olos Tecnologia, Olos Tecnologia E Sistemas, and Pinx.
How can I contact Yasmim Costa?
You can use AeroLeads to view verified contact signals for Yasmim Costa at SportsOn Club, including work email, phone, and LinkedIn data when available.
What schools did Yasmim Costa attend?
Yasmim Costa holds Pós-Graduação Lato Sensu, Strategic Business Management from Escola Conquer.
What skills is Yasmim Costa known for?
Yasmim Costa is listed with skills including Creative Writing, Design Thinking, Interaction Design, User Experience, Speech Writing, Writing, Human Computer Interaction, and Usability Testing.
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