Yasmin Alli Email and Phone Number

My role at Inglewood Manor includes the sales and coordinating of weddings, events and conferences.My daily role includes answering sales enquiries via email and telephone in a professional and timely manner. Putting together packages and quotes which are tailor-made and bespoke to the customers requirements.Providing knowledge and answering any queries regarding the venue, weddings, events and what we have to offer.Optimising any sales opportunities.Showing new potential customers around the venue, and offering information on what the venue can offer for their wedding/event. As well as providing ideas and perspective of what their event could include. Creating public events such as fine dining, twilight cinema, fun days, themed events and much more.Dealing with conference clients offering set and tailor made delegate packages, including team building events. Regular correspondence and meetings particularly with wedding clients, ensuring all aspects of their event are in order to ensure the smooth running of their day. Attending training to ensure I am up to date with any regulations and to help improve the quality of my sales and service.Corresponding with other teams within the business regarding upcoming events and weddings.Corresponding also with the other sales teams within the BHG group, to optimise sales for the group. Supporting other teams within the hotel, including help with covering reception/reservations and lending a hand to the food and beverage department.I have also been in connection with local business parks and centres to help promote Inglewood for any future conferencing and events.Use of Rezlynx for event and room bookings. Microsoft packages are used on a daily basis for my role. Since joining the Inglewood Manor sales team, I have helped contribute to the our wedding sales target, I have provided many ideas on events and supported my colleagues with knowledge I have gained from previous experience.

At Northop Hall Country House Hotel my main responsibilities was to deal with all internal enquiries regarding weddings, functions, conferences and events.These enquiries were often via the telephone, email, social media and Live Chat via the hotels website. Before the hotel team expanded and a marketing department was put in place, it was my responsibility to also create any marketing material, manage the social media platforms, update the website with any events as well as answer all other enquiries via Outlook, Live Chat and telephone which I continued to do after the marketing team was put in place.The role itself was very varied. As well as answering enquiries, I met with customers to gain detail on their requirements and conduct show rounds. I put together the hotels internal events which included Twilight Cinemas, Fun Days, Murder Mystery Evenings, Wedding Fayres as well as themed evenings and events to coincide with key calendar dates. From start to finish I would co-ordinate the event and ensure all other departments were well informed.The majority of my work load was however dealing with direct enquiries for private functions, meetings and conferences as well as weddings. I would communicate effectively with my customers and build a good rapport to ensure as sale was made and all details for their event was gained. Once all information and details were put together for the event and any items/suppliers that needed to be purchased or booked for the event were complete, it was then my responsibility to communicate with the other departments of the hotel to ensure a smoothly run event was achieved. Communication was given at weekly manager meetings, via email and function sheets which I put together.Occasionally, particularly for big events and weddings, I would assist the operations/F&B team with the set up and running of the event. This would also include general serving and customer service enquiries.

I started at Sykes Cottages as a Travel Expert. This role involved working in the busy call center. I was responsible for answering enquiries both over the telephone and electronically, in a professional and timely manner.This was a sales role and so conversion was important, as well as gaining a high NPS and CSAT score. I soon moved on to what was a new department within the call center with the role Web Support Expert. This role was very similar to the role I had previously been doing, however rather than over the phone contact, this role was predominantly via the Live Chat service available on the website.Here I was responsible for still promoting sales and hitting targets, but also dealing with other enquiries where possible for other departments such has customer services and owners.For both Travel Expert and Web Support Expert it was important to have an excellent telephone manner and written communication skills.Both roles at Sykes Cottages were based on providing excellent customer service and achieving great sales.I did well at meeting my targets and was rewarded with a monthly bonus. Myself and my team had also been awarded for working in line with the company values, as well as achieving Team of the Year 2017. I personally was also rewarded Top Performer of 2016.