With 7 years Big4 consultancy experience (PwC), and 6+ years in the tech/start-up space (Grok Academy, PaidRight, freelancing), I have broad expertise across a number of domains and industries.My specialties are:• data analytics & visualisation• data engineering & architecting• FAQs, technical documentation, report-writing• customer success strategies & processes• business analyst + product managementRecent industries I've worked in include payroll, retail, education, SaaS, health, transport, among others.As a generalist, I'm adaptable, creative and pride myself on continuous learning. I bring a whole-of-business perspective to all my projects, always looking for ways to increase the impact and efficiency of the problems I'm solving for you.For 10+ years I've worked in tech-focussed customer-facing roles.I’ve architected bespoke data models for highly sensitive and nuanced analytics pipelines (PaidRight). I've managed a customer success portfolio and developed customer support processes - including a full suite of FAQs - from scratch (Grok Academy). I've managed large-scale data collection & analysis projects (PwC: Insight Analytics / Data Assurance). I've designed and developed a business analytics pipeline at the appropriate point in the business life cycle (Grok Academy).