• Establishing recruitment requirements by understanding operations' objectives and targets.• Sourcing qualified candidates through online and offline channels.• Coordinating the hiring process ends-to-end.• Creating and publishing job ads. • Screen resumes and job applications.• Conduct initial phone screens to create shortlists of qualified candidates.• Tracking hiring metrics including time-to-hire, time-to-fill and source of hire.• Maintain a database of potentialcandidates for future job openings. • Follow up with candidates throughout the hiring process.

• Handling incoming inquiries from customers via phone, email and on online.• Providing support for customers to effectively resolve their queries. • Using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience.• Updating our systems with complete and accurate details regarding your customer interactions.