In Western Union Account

Related to customer care by answering calls and providing them with required dataResponsible for a team and lead them to achieve the targetsResponsible for handling any hard call or complainsDelegated to take the responsibility to handle any issue for the call center staffContact with the supervisor for the suggestions

-By Tom Tom Account.Receiving inbound calls from customers to handle their Inquiries (Voice) and answer their E-mails. (Non-Voice) Work under pressure with the teamwork to resolve any customer complaint.interact with the customers to provide them with information regarding products and services.Assist the new co-workers.

Responsible for preparing tests for each level of German courses. Responsible for the test correction and discussing the results with manager.Assist & cooperate with manger to set the strategy of forming the questions on tests.