• Orchestrated operational strategies for national and strategic accounts across diverse sectors.• Established strong relationships with key stakeholders to meet evolving business needs.• Managed cultural shifts to align business support functions with company objectives.• Implemented operational excellence frameworks to improve efficiency.• Innovatively upsold services and streamlined product lines to enhance revenue.

• Drove strategic initiatives to optimise performance within the private healthcare division.• Mentored and developed a high-performing team to foster a culture of excellence.• Led transformative business initiatives to improve organisational culture and strategy.• Implemented process improvements to enhance operational efficiency.• Played a key role in negotiating contracts and tariffs to benefit the organisation.

• Managed contractual agreements and relationships across multiple sectors.• Collaborated with clients to enhance healthcare benefits and minimise losses.• Strengthened revenue and customer satisfaction through strategic account management.• Enhanced client engagement through deep understanding of their businesses.• Provided strategic insights to optimise business outcomes and drive growth.

• Orchestrated multi-channel CX programmes within various industries.• Managed client accounts to ensure flawless delivery of system features.• Coordinated initiatives to drive actionable insights and recommendations.• Elevated system utilisation and loyalty through effective communication.• Ensured unparalleled customer satisfaction through proactive problem-solving

Senior Account Manager responsible for the management of 15 warranty partners ensuring the implementation of effective marketing and growth plans in accordance with budgetary restrictions. Working within a matrix environment consisting of marketing, data, finance, legal and compliance, IT, CR and quality to deliver strategic growth plans. Developing tactical and strategic partner business plans in line with contract terms, and forecasting and tracking key account metrics to ensure alignment with targets. Identifying short and long term growth opportunities and implementing new product campaigns. Conducting regular business reviews with partners, 3rd party suppliers and internal stakeholders. Presenting business proposals to prospective clients and project managing new partner acquisitions. Leading and managing a team, creating an environment of high motivation and providing the support required to ensure optimal performance. Overseeing the recruitment and selection process and on boarding partners with appointed representative status. Ensuring placement of governance and controls for outsourced activity. Managing budgets and allocating resources responsibly and with optimal cost efficiency. Continually reviewing service levels and key metrics, and implementing improvement plans to deliver customer outcomes in line with TCF.

Account Manager / Business Development Manager who developed new partner relationships and incorporated the requirements of partners into the account management process. Established and maintained strong, mutually beneficial working relationships with existing clients in order to maximise revenue. Identified new business opportunities and revenue streams through gaining an in depth knowledge of the marketplace. Worked in close collaboration with the Sales Director to deliver a new sales pipeline in alignment with new business strategy. Ensured accurate financial modelling on new prospects and carried account management duties.

Warranty Operations Manager who provided internal departments with a clear understanding of the warranty manufacturing business. Highlighted departmental roles within the contract terms by driving improvement plans and exceeding service levels. Responsibility for being the 1st internal point of contact for all manufacturing activity and resolving any issues with optimal efficiency.

Inbound Sales and Service Manager with responsibility for transforming the inbound call centre from a service driven environment to one focused on sales through service. Led and managed 12 sales and service agents within an inbound call centre, ensuring they were highly motivated, positively engaged and engendered a culture of high performance and achievement. Developed and coached staff to maintain maximum efficiency and productivity. Managed external outsourcing and implemented direct debit, cross sale and call blending activities.

Senior Sales Representative with responsibility for sale of advertising space to national trade association magazines, chambers of commerce, newspapers and directories. Maintained strong relationships with existing accounts and prospected new business to business accounts.

Sales Executive who maximised all potential sales opportunities, provided quotations and consistently met organisational and personal objectives for new business nationwide and within designated areas.