• Conducted initial workload assessments and effective solutions for production issues.• Engaged in incident management and communications, including follow-up with problem resolution and process enhancement to ensure clients’ satisfaction. • Design, creation, test, and implementation, support and developing SQL Queries.• Modify, configurations, and updates in windows applications in Energy Management System (EMS) projects.

• Created and review electrical/ transmissional model displays one-line diagram grids to ensure clarity of the electrical flow of the power grid for the Engineers and Electrical Operators.• Tested and implemented critical software and programs, contributing to process enhancement.• Maintained technical design documentation and functional requirements.• Participated in all phases of the agile software development process.

• Designed, developed, and delivered functional Data Visualization reports as a Power BI Developer.• Developed and optimized stored procedures and queries.• Utilized Power BI, Power Pivot, Power View, and Power Map to prototype data analysis and visualize reports.• Facilitated team meetings as an Agile coach, adhering to Agile methodologies and developmental strategies.• Authored and developed technical documents and evaluate emerging related technology.

• A highly motivated and exceptionally organized professional adept at thriving in dynamic, fast-paced environments, and skillful in time-management skills ensuring optimal efficiency in all undertakings.• Possessing outstanding communication and interpersonal skills, I am committed to delivering exemplary customer experiences. My active-listening abilities combined with a genuine passion for superior customer service drive lasting connections.• I approach each interaction with an unwavering ambition to provide unparalleled customer service, consistently exceeding expectations and fostering client loyalty.• Demonstrating an unwavering commitment to excellence, I remain consistently updated with the latest knowledge on Hyundai and Genesis products, enabling me to offer informed and relevant insights.• My results speak volumes: achieving top-seller status almost every month underscores my dedication and effectiveness in driving sales growth.• Honored to have participated and excelled in various sales contests throughout the year, I am especially proud of being named Rookie of the Year, a testament to my rapid progress and contributions.• My commitment to excellence has been mirrored by numerous glowing testimonials from satisfied clients, resulting in a multitude of 5-star Google and Yelp reviews in record time.• Through these qualities, I continue to contribute to DGDG commitment to excellence, growth, and customer satisfaction.

• Consistently tracked sales success to ensure that contract renewal goals for wireless phone services were met.• Directed the efficient selling of a range of goods, supporting the smooth execution of transactions for wireless service activations for customers.• Successfully handled client complaints to maintain a high level of satisfaction.• Closely coordinated strategy and execution with the store manager to achieve and surpass sales goals.• Thoroughly evaluated customer requirements to ensure the accomplishment of all goals.