Yasmin Sabreena Samson Email and Phone Number

1) Conducted daily reconciliation of cash, credit card, and online transactions, including verification, classification, and accurate recording to ensure all transactions were properly posted in the system. 2) Consistently prepared, reviewed, and issued invoices and account statements to debtors in a timely manner, adhering to company procedures and standards. 3) Effectively communicated with customers to resolve payment issues, proactively monitored overdue balances, and successfully minimized overdue debts 4) Successfully contributed to the implementation of a new credit limit review process, resulting in a reduction in the risk of overdue debts. 5) Consistently monitored customer accounts to maintain accurate financial records, identify any discrepancies, and ensure timely payment and efficient debt collection. 6) Successfully recovered a long outstanding debt of over RM10,000 through persistent follow-up and negotiation with multiple companies 7) Reduced the number of overdue accounts by 30% through the implementation of stricter credit control procedure and timely escalation of non-compliant customers

Responsible for serving as the primary liason between sales department, marketing staff and the rest of the company 1) Processed proposals and contracts in a timely manner 2) Prepared weekly and monthly sales reports for Head of Sales 3) Ensured accurate, timely, and professional handling of all inquiries and event details 4) Reviewed general administrative processes to drive work efficiency and process improvement

1) Managed all aspects of the spa operations including technical and administrative tasks 2) Created and executed marketing and promotional campaigns, managed social media platforms, and participated in sales activities 3) Prepared daily guest schedules and responded to inquiries and questions from all communication channels

1) Consult with customers to customize insurance plans based on their needs and preferences 2) Handle administrative tasks such as maintaining records, managing policy renewals, and generating call reports 3) Developed monthly sales activity plan to achieve targets 4) Provide excellent customer service to bank customers and promote other products, such as credit cards and loans

1) Managed a fitness membership and customer profile database for over 200 clients 2) Designed and executed multiple marketing campaigns and activities 3) Supervised and mentored fitness center staff 4) Planned and coordinated small to large-scale events for up to 450 people, including government and corporate meetings,dinners,luncheons and room bookings 5) Organized and successfully executed Marriott Global Customer Appreciation Weeks’s event for three consecutive years6) Earned the ‘Champion of the Month,July 2015 - Heart of the House’ award for consistently going above and beyond in my duties and demonstrating a strong work ethic

1) Responded to hotel’s inspection requests from walk-in customers, phone calls, and emails in a timely manner to execute a proactive selling process 2) Prepared event/room block proposals and banquet event orders to facilitate the sales process3) Assisted the Sales Manager in planning and coordinating various functions, including government and corporate meetings, group bookings, more than 13 weddings receptions per year with a value of RM 10,000 to RM 50,000 and birthday parties 4) Performed general office duties and provided support to the reservations department as needed5) Awarded Champion of the month,January 2022 - Front of the House for exemplary customer service skills and positive attitude