• Track student advancement throughout enrollment and on enrollment planning, scheduling, and degree/financial services designation completion. • Co-lead on proactive outreach initiative for new and returning students to advise on new learning management system, best successful completion practices and offer tech-support. • Foster cooperative relationships with faculty and program directors to stay informed on varying designations in the financial services landscape, and further promote best academic advisement to students. • Provide practical counseling for students at-risk of academic failure. • Develop study plans and strategies for promotion of student success. • Analyze and act upon course-level data to report on targeted student cohorts for further advancement of student retention and university success. • Facilitate relationships between students and other appropriate point-of-contacts on campus who may/can provide assistance

• Initiated and responded to student correspondence concerning academic advising, academic programs, APUS policies, and other student inquiries while effectively building relationships and documenting interactions with prospective, current, and/or returning students via remote means of communication. • Managed, created, and carried out advising outreach lifecycle for students with special needs. • Maintained up-to-date subject matter expertise and related resources on policies and procedures relating to academic advising within a fast-paced and evolving online environment. • Reviewed and analyzed requests for complex student concerns to assess impact, planning, goal completion to advise on recommended resolutions. • Mentored and coached academic advising staff and provide training support on Academic Advisor related processes and university policies. • Organized, conducted, and assessed group sessions and outreach initiatives with student populations for retention, goal setting, and degree completion. • Corresponded with other university departments on behalf of students. • Participated in committees, task forces, university organizations pertaining to professional development, training, and managing communication standards. • Provided team workload support. • Assisted management with special projects, as needed.

• Directly assisted students with daily inquiries regarding their academics via remote means of communication, especially in matters requiring expertise in ‘holistic approach’ of Academic Advising. • Assisted in projects and additional workload as assigned by Manager. • Participated in department committees pertaining professional development and managing cross-departmental organizational communication. • Planned quarterly team building events. • Served as Academic Advising Department’s designated point of contact for undergraduate Nursing enrollment inquiries and processes, including development of Standard Operating Procedure (SOP) resources. • Created and managed department resource documents involving policies and procedures, internal resources, best practices, and FAQs.

• Greeted and assisted clients with providing information on the company and services, scheduled appointments, and mediated client complaints.• Drafted clients’ projects and contracts, processed bookkeeping and closing of accounts. • Managed office filing, document drafting, supplies and other general needs. • Answered and forwarded calls to appropriate recipients.• Assisted in management projects as needed. • Maintained showroom.

• Handled routine requests for information of a recurring nature and refer to other inquiries to appropriate staff member in the Division of Information Technology (DIT).• Performed basic data entry and routine report generation.• Participated in special projects assigned by supervisor, team leaders and/or higher level staff within staff office.• Established, maintained and revised a variety of files and records in connections with the work of the DIT.• Addressed telephone inquiries and served as initial office contact, greeting visitors for the CIO and Director of DIT.