 Responsible for coordinating the training plan of the internal staff and maintain how to improve it Communicate with the board of educating of Coldwell Banker University and keep updating out training courses and plans Customer Service oriented for corporate clients we dealt with for customized training plans Handling calls received and take clients requests Handling telephone difficult issues with clients Prospecting for new clients and promote for meeting with them to discuss our services Responsible for promoting the internal staff according to their career path of training  Keep up with developments in area of expertise by reading current journals, books and magazine articles. Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Schedule classes based on availability of classrooms, equipment, and instructors. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Offer specific training programs to help workers maintain or improve or improve job skills Monitor, evaluate and record training activities and program effectiveness