Yasmin Daud Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Bay Sqaure

● Activate new members’ accounts, obtain members information and complete data entry. ● Answer inbound calls, emails & messages. ● Determine members’ requirements and fulfill requests; answering questions & inquiries by researching, locating and providing information or deploying related service. ● Follow up on pending tasks and keep members informed and updated. ● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. ● Sells additional services by recognizing opportunities to up-sell. ● Maintain call center database by entering information. ● Maintain communication equipment by following established procedures; reporting malfunctions. ● Update job knowledge by studying new product descriptions. ● Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. ● Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

Dubai

1. Technical Support Tasks• Preparing general process and work instructions for the digital marketing team• Being interpreter for Arabic speakers and attending meetings with Senior Managers• Sending out SMS campaigns using SMS Marketing Tool• Customer support on website Basic or Advance support• Used “SilverPOP” to update Database and check the campaigns2. Commercial Support Tasks• Performing cold calls, or attend phone calls• Preparing SMS proposals• Doing Market Research on different topics3. Technical Delivery Learning & Development• Preparing the implementation plan (based on the strategy) on Navaida Social Media pages• Managing Facebook media of Navaida or for Navaida clients• Preparing a layout of the website projects• Writing Arabic content and modify/edit where needed• Preparing Prezi presentation

Dubai, United Arab Emirates

Communicating directly with existing clientsAnswering phone calls and email queries of potential clientsAssisting in organizing a CBC eventPosting updates and events on social media