Yasmine Faisal Email & Phone Number

Cairo, Cairo Governorate, Eg

- Maintain and oversee a local sanctions program designed to meet requirements imposed by OFAC and EU global sanctions policy- Understand, maintain awareness of, and ensure compliance with banking regulatory requirements including local industry standards and best practices- Monitor to ensure that entities and employees are adequately mitigating FATCA compliance issues- Advise and challenge the identification, documentation and assessment of FATCA compliance risks associated with the bank's activity- Ensure alerts are closed with adequate and documented explanations within the planned schedule- Raise any potential PEP (Politically Exposed Person), Sanctions or negative fact hit/adverse information cases not yet identified as per procedure- Perform required sanctions screening and co-ordinate any enhanced due diligence requirements with internal teams- Ensuring compliance with current Anti-Money Laundry (AML) regulations, and other relevant legislation

• Serving customers with any request they need to enhance their accounts• Able to research and manage highly complicated accounts to provide comprehensive service to customers• Selling all bank's products to the clients with what match their needs and according to bank's standards• Extended quality customer service and provided complete and accurate responses• Helped clients to solve issues in an effective and friendly manner• Cross-sell bank insurance product to the clients• Help find new deals to the bank to enhance branch profits• Built and managed solid client relationships to effectively resolve any client issues• Maintained and exceeded bank's established quality, compliance, and customer service standards

Egypt

- Custodian of all security items in the branch ( Credit/ Debit Cards, Cheque books and all customers letters)- Handling all walk-in customers at the branch, response to customers’ inquiries, complaints and comments on daily basis, and determine corrective actions for them- Opening/closing accounts, Certificates of Deposit; Credit/Debit cards- Handling stop payments, loan payments and loan applications- Auditing and reconciling customers’ requests done by other branch staff- Using variety of banking programs and systems to access customer details and databases (e.g. Flexcube, CRM. VPlus etc.) - Cross-sell bank products based on customer needs, in accordance with the bank's program standards

Egypt

- In charge of all services and maintenance contracts- Monitor and manage bank supplies, including stationary and other consumables- Ensure that all bank facilities and equipment function properly all the time and arrange any repairs, replacements & maintenance- Arrange travel and accommodation for all Mashreq Egypt or Dubai staff trainings, conferences or meetings- Organize and facilitate meetings and visits- Keep the filing and archiving systems in place and also ensuring that allmaterials are well stocked- Handling petty cash transactions

Egypt

- Handling customers' calls efficiently and effectively- Selling company's products to the customer- Meeting service level in all the transactions assigned- Helping the customer to solve any technical issues