Yasmine Jabr Email & Phone Number

Amman, Jordan

Amman, Jordan

Amman, Jordan

• Support the customer and client relationship and service team by conducting the placement test consultation and making calls.• Handling Incoming calls for exams and teaching center.• Support the meet and greet person tasks.• Doing the required coordination internally between the relevant teammembers and externally with the client.• Set the current expectation to the clients (existing and prospective) byputting the commitments in the current place.• Improve and… Show more • Support the customer and client relationship and service team by conducting the placement test consultation and making calls.• Handling Incoming calls for exams and teaching center.• Support the meet and greet person tasks.• Doing the required coordination internally between the relevant teammembers and externally with the client.• Set the current expectation to the clients (existing and prospective) byputting the commitments in the current place.• Improve and enhance the current communication process between theteams to achieve the client satisfaction.• Doing the required onsite visits to the clients, face to face meetings willlead to a smooth agreement.• Taking a lead and the required action in case of any escalation topics,aiming to solve client related concerns.• Proactively, solving any expected issues that might impact the clientbefore happing.• Keeps the clients up to date with the progress of their requested services,this will take the clients to a confident level of support. Show less

Amman, Jordan

Monitoring IELTS and authorized British certification exams’ s by:• Applying British council’s standards on the venue, candidates training andall used tools.• Liaising the process of receiving and delivering the exams to the administrationteam.• Being the main and direct contact point for candidates during the exam.• Assuring safeguarding standards are applied.• providing after exams services by monitoring exiting and delivering exam papers.• Providing exams… Show more Monitoring IELTS and authorized British certification exams’ s by:• Applying British council’s standards on the venue, candidates training andall used tools.• Liaising the process of receiving and delivering the exams to the administrationteam.• Being the main and direct contact point for candidates during the exam.• Assuring safeguarding standards are applied.• providing after exams services by monitoring exiting and delivering exam papers.• Providing exams instructions and clearing instructions if needed. Show less

Amman, Jordan

• Support the teaching centre’s activities and British Council plans.• Support the teacher’s delivery of high-quality English language teaching bysupervising, monitoring and motivating the children during lessons.• Contribute to the development, evaluation, and improvement of English languagecourses, materials and related services, through participating in meetings\focusgroups and providing feedback to the young learner’s team.• Contribute to customer services by… Show more • Support the teaching centre’s activities and British Council plans.• Support the teacher’s delivery of high-quality English language teaching bysupervising, monitoring and motivating the children during lessons.• Contribute to the development, evaluation, and improvement of English languagecourses, materials and related services, through participating in meetings\focusgroups and providing feedback to the young learner’s team.• Contribute to customer services by supporting customer flow and customers’questions when necessary, making sure feedback received from customers’ flow andcustomers’ services to be followed up.• Ensure safeguarding and guidelines are applied and upheld in line with standardsand policy for areas related to child protection, equal opportunity and diversity andhealth and safety.• Provide translation duties upon teacher’s request when necessary.• Assisting in material preparation for each lesson and setting up the learningenvironment.• Maintaining good relationships with teachers, customers, and colleagues.• Help the children in completing tasks, demonstrate activities and model language. Show less

Amman, Jordan