Yasmine Massoud Email and Phone Number
Yasmine Massoud work email
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Yasmine Massoud personal email
Started my professional career in 2014, now having 12 years of experience, with extensive experience in telesales, team management, quality, performance management, customer service, leadership, recruitment and client management relationship.Worked with different clients from USA, Australia, UK, Germany as well as local authorities when I was handling the department responsible for Embassies.Passionate about what I do and self-motivated to achieve more in every task or position I handle, always eager to learn new ways to do the job in a better way.Proud of achieving great results throughout my career, which helped me switch easily between different positions and was my initial access card.Over the past 5 years, I’ve been managing teams and leading different service lines towards excellence in different accounts.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 174924
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Site ManagerConcentrixNew Cairo City, Cairo Governorate, Eg
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Senior Operations ManagerWebhelp Enterprise Sep 2022 - PresentNew Cairo, Cairo, Egypt -
Queue Lead German AccountVodafone Jul 2014 - Nov 2020Maadi Call Center Park1. Leading an operation Queue ( 5 Supervisors, 90 Agents)2. Identify quality and knowledge gaps for (prepaid, postpaid and Email Complaint Management)3. Attending Client conference Calls on weekly basis.4. Quality evaluation for my team’s answered calls according to COPC standards.. Relevant TasksResponsible for Egypt based recruitment process Responsible for process efficiencies for CallYa “Prepaid queue” across all sites. -
Visa Application Center And Visa Appointment Service Acting ManagerVodafone Egypt Dec 2013 - Jul 2014Maadi Call Center Park And Mohandseen1. Managing the day to day operations for European Embassies on board and American Embassies in 12 countries.2. Being responsible for business KPIs.3. Scheduling Business visits for current and potential embassies. 4. Putting business cases/Added Value to acquire new business.
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Transition Queue Acting ManagerVodafone Jun 2013 - Dec 20136Th Of October1. Leading Transition teams ( 7 Supervisors, 150 Agents)2. Putting action plans to reach Operations targets ahead of schedule3. Skip level meetings.5. Quality evaluation for my teams’ answered calls according to COPC standards.Relevant TasksAttending a monthly forum with the client (Vodafone UK) representing Transition operations
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Senior SupervisorVodafone May 2009 - Jun 20136Th Of October And Smart Village1. Leading different Teams in different Accounts 2. Started managing iPhone queue with Australian Account3. Moved to UK Account working as a Technical Support Sr. Supervisor from Jun 2010 till Jun 20124. On Jun 2012 had an assignment for the first time as an Acting Manager for Transition Queue till Oct 20125. Moved to Billing Queue as a Sr. Supervisor on Billing Queue
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SupervisorVodafone Jul 2007 - May 20096Th Of October1. Managing Outbound Calls Team2. Managing Quality team starting July 2008 responsible for setting a quality model and calibration with AU Client, putting a new coaching module
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Outbound/Technical Support AdvisorVodafone Nov 2005 - Jul 20076Th Of OctoberWas part of the Pilot team of the International Accounts Team at Vodafone which later become VIS "Vodafone International Services"1. Calling Customers to convince them going paperless billing instead of receiving a paper bill2. Moving to Technical Support team, supporting customers with their Network and handset technical issues
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OpenerAmeco Tech Dec 2004 - Nov 2005Calling prospect business owners and checking their phone bills expenditure and decide whether they qualify for our offer or not.If they qualify, I educate them about the offer and convince them with the added value they will get out of it and get a closer to close the deal.
Yasmine Massoud Skills
Yasmine Massoud Education Details
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Accounting
Frequently Asked Questions about Yasmine Massoud
What company does Yasmine Massoud work for?
Yasmine Massoud works for Concentrix
What is Yasmine Massoud's role at the current company?
Yasmine Massoud's current role is Site Manager.
What is Yasmine Massoud's email address?
Yasmine Massoud's email address is ya****@****one.com
What schools did Yasmine Massoud attend?
Yasmine Massoud attended Ain Shams University.
What are some of Yasmine Massoud's interests?
Yasmine Massoud has interest in Economic Empowerment, Health.
What skills is Yasmine Massoud known for?
Yasmine Massoud has skills like Project Management, Management, Call Centers, Customer Satisfaction, Team Management, Telecommunications, Customer Experience, Customer Service, Teamwork, Team Leadership, Microsoft Office, Contact Centers.
Who are Yasmine Massoud's colleagues?
Yasmine Massoud's colleagues are Ahmed Rady, Onkar Daule, Ajit Pawar, Jayson Enero, Wasim Ansari, Jay Mar Masibay, Tais Araújo Bittencourt.
Not the Yasmine Massoud you were looking for?
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Yasmine Massoud, MBA
Customer Account Specialist At Coca Cola And Previously Worked As Ao Specialist At Nestle, Mba In Cma , Master 1 From Iae De Poitiers, Seeking For A New OpportunityEgypt -
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Yasmine Mahmoud Massoud
Associate Professor At Faculty Of Medicine, Ain Shams University, EgyptCairo
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