GIG Media provides online marketing and lead generation services. It offers web development, search engine optimization, digital media buying, email and SMS marketing services. GIG Media operates as a subsidiary of Gaming Innovation Group, Inc.

-Involved in procedure creation, review, submitting suggestions for improvement-Providing leadership and guidance to the team whilst coordinating tasks to ensure timely and efficient execution.-Encouraging growth and improvement whilst monitoring individual performance and quality against KPIs-Effectively managing issues and taking the most efficient course of action to minimise customer impact as well as work load.-Helping to create and maintain a positive working environment-Recruitment and employee training

Responsible for handling deposits/withdrawals whilst performing KYC checks as well as monitoring of fraudulent behaviour. Daily tasks include checking gaming accounts, gameplay, overall risk of account, KYC checks, payments processing and investigating any issues which may have occurred on our payments platform.

Responsible for checking gaming transactions for any fraudulent activity whilst ensuring that the company retains its ability to transact freely and efficiently with our customers. Daily activities consist of checking game play, withdrawal requests and verifying due diligence from the customers by carrying out KYC checks for various jurisdictions and ensuring that our customers DD database accurately reflects all personal documents received from customers. Also involved in collating background information to develop and deliver analysis on fraud groups to minimize risk to the company by running daily security checks including reports on new customer accounts, payment transactions and spotting any suspicious activity in accordance with company procedures.

Answering customer enquiries through various channels; Building and developing strong customer relationships; Following up on more complex issues and resolving them in a timely manner; Providing feedback of recurring customer issues to team leaders; Contributing to the on-going development and improvement of our customers; Implementing new products, processes and policies; Contributing towards achievement of customer service KPIs, and individual targets; Achieving high levels of first time resolution. In March 2017, I was invited to join the Responsible Gambling reactivations team at Betfair where we dealt with sensitive cases for gambling issues and reactivations of accounts across both branded companies.

Managing partner accounts, providing support to Google for work and education partners, contract signing, general monitoring, on boarding new partners, evaluations, general administration and answering partner queries. Currently in training as back up POC (point of contact)

Lesson planning, evaluating student progress, creating a vibrant teaching atmosphere, preparation of teaching material, helping students improve their reading, listening, writing and speaking skills. Adaptation to specific student requirements of all ages and levels within groups or individually.

Offering guests a friendly and efficient service at all times keeping in mind the standards of the hotel. Responsible for cash inventory, administrative tasks, liaising with other departments in order to offer best possible service. Processing of guest arrivals and departures, taking notes of any requirements, room assignments, handling guests concerns in an effective manner using Fidelio. Other tasks assigned were of guest relations agent, concierge and telephone operator.

Responsible for managing the KARE section (brand of home furnishing goods), up selling, customer service and maintaining customer relationships. Carried out identification of customer needs and providing solutions to meet such needs. Provided clients with quotations for home furnishing goods as well as information regarding the items with daily use of ACE database. Responsible for the presentation of section and overall awareness of the range of items available.