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Experience: • Suspicious Activity Reports (SAR): Skilled in completing SARs when there is sufficient suspicion of financial crime, ensuring timely and accurate reporting. • Sanctions and PEP Compliance: Proficient in reviewing sanctions and potential Politically Exposed Person (PEP) matches to maintain compliance with regulatory standards. • Payment Monitoring: Experienced in monitoring customer payments (inbound/outbound) and account conduct to detect and prevent… Show more Experience: • Suspicious Activity Reports (SAR): Skilled in completing SARs when there is sufficient suspicion of financial crime, ensuring timely and accurate reporting. • Sanctions and PEP Compliance: Proficient in reviewing sanctions and potential Politically Exposed Person (PEP) matches to maintain compliance with regulatory standards. • Payment Monitoring: Experienced in monitoring customer payments (inbound/outbound) and account conduct to detect and prevent fraudulent activities. • Report Management: Adept at working with multiple reports to monitor and analyze suspicious activity in customer accounts. • Fraud Mitigation: Focused on mitigating fraud and minimizing risk through robust controls within fast-growing business environments. • Operational Risk Management: Engaged in a variety of day-to-day tasks as part of the operational risk team to support overall business integrity. • Fraud Investigation: Investigated fraud reported on customer accounts, collaborating with other banks to address and resolve fraudulent activity. • Dispute and Chargeback Handling: Proficient in investigating and raising disputes and chargebacks, adhering to MasterCard guidance and utilizing Mastercom and MasterCard online systems. • Regulatory Compliance: Ensured resolution of customer fraud claims within PSD2 guidelines, maintaining a high standard of regulatory compliance. Show less

Responsibilities: • Outstanding Customer Service: Committed to providing exceptional service to all users, ensuring their needs are met promptly and efficiently. • Data Protection and GDPR Compliance: Thoroughly knowledgeable about data protection laws and GDPR, consistently adhering to these regulations to protect customer information. • Complaint Handling and Objection Management: Skilled in handling complaint calls and addressing dissatisfied customers, using… Show more Responsibilities: • Outstanding Customer Service: Committed to providing exceptional service to all users, ensuring their needs are met promptly and efficiently. • Data Protection and GDPR Compliance: Thoroughly knowledgeable about data protection laws and GDPR, consistently adhering to these regulations to protect customer information. • Complaint Handling and Objection Management: Skilled in handling complaint calls and addressing dissatisfied customers, using effective objection handling techniques to resolve issues amicably. • Quality Assurance: Focused on maintaining high-quality service standards through regular quality assurance checks and continuous improvement efforts. • Coaching and Training: Experienced in coaching new starters and existing agents on new systems and processes, fostering a supportive and knowledgeable team environment. Show less

Postgraduate Diploma, Games Design

Bachelor Of Science (B.Sc.), Forensic Science, Upper Second (2:1) With Honours

Foundation Degree, Forensic Science, Foundation Degree With Merit

Activities and Societies: Course representative